AT&T E5654B There is noise or, Interference dur, Ing a telephone, Conversation, My caller ID

Appendix

Troubleshooting

Problem	Suggestion
There is noise or	• The handset may be out of range. Move it closer to the telephone
interference dur-	base.
ing a telephone	• Appliances or other cordless telephones plugged into the same cir-
conversation	cuit as the telephone base can cause interference. Try moving the
	appliance or telephone base to another outlet.
My caller ID	• Other electronic products can cause interference to your cordless
	telephone. Try installing your telephone as far away as possible from
features are not
	the following electronic devices: wireless routers, radios, radio tow-
working prop-	ers, pager towers, cellular telephones, digital telephones, intercoms,
erly	room monitors, televisions, VCRs, personal computers, kitchen appli-
	ances, wireless routers, and other cordless telephones.
	• Microwave ovens operate on the same frequency as your telephone.
	It is normal to experience static on your telephone while the micro-
	wave oven is operating. Do not install this telephone in the same
	outlet or near a microwave oven.
	• If your telephone is plugged in with a modem or a surge protector,
	plug the telephone (or modem/surge protector) into a different loca-
	tion. If this solves the problem, re-locate your telephone or modem
	farther apart from each other, or use a different surge protector.
	• The layout of your home or office might be limiting the operating
	range. Trying moving the base to another location, preferably a higher
	location for better reception.
	• Disconnect the telephone base from the modular jack and plug in a
	corded telephone. If calls are still not clear, the problem is probably
	in the wiring or local service. Contact the local telephone company
	(charges may apply).
	• Select channels 4 through 10 for your router (refer to the user's man-
	ual of your router for more information).
	• If the other telephones in your home are having the same problem,
	the problem is in the wiring or local service. Contact the local tele-
	phone company (charges may apply).
	• Do you have DSL service? If yes, you need to have a DSL filter
	installed at every telephone jack that has a telephone connected to it.
	Contact your DSL service provider for filter information.
I hear other	• Disconnect the telephone base from the telephone jack. Plug in a dif-
calls when	ferent telephone. If you still hear other calls, the problem is probably
using the tele-	in the wiring or local service. Call your local telephone company.
phone.

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