AT&T E5654B Record message, Messages, On the answer, Ing system are, Incomplete, On the system

Appendix

Troubleshooting

Problem	Suggestion
The answering	• Make sure the answering system is turned on. When the answering
system does not	system is on, the red light on the ANSWER ON/OFF key is lit.
record message	• Make sure the Announcement Only feature is off (see page 34).
	• The memory is full. Delete some of the existing messages from the
	system (see page 36).
The messages	• If a caller leaves a very long message, part of it may be lost when the
on the answer-	system disconnects the call after four minutes.
ing system are	• If the caller pauses for more than seven consecutive seconds, the
incomplete	system stops recording and disconnects the call.
	• If the memory on the system becomes full during a message, the
	system stops recording and disconnects the call.
	• If the caller's voice is very soft, the system may stop recording and
	disconnect the call.
The messages	• Press ^VOLUME on the side of the handset or ^VVOLUME
on the system	on the telephone base to increase the speaker volume.
are very diffi-
cult to hear
The answering	• Make sure your Remote Access Code is correct (see page 35 and
system does	39).
not respond to	• Make sure you are calling from a touch-tone telephone. When dialing
remote com-	a number, you should hear tones. If you hear clicks, then it is not a
mands	touch-tone telephone and cannot activate the answering system.
	• The answering system may not detect the Remote Access Code
	when your announcement is playing. Wait until the announcement is
	over before entering the code.
	• There may be interference on the telephone line you are using. Press
	the dial pad keys firmly when dialing.
Day of the	• Reset the year when setting the clock in the answering system (see
week is incor-	page 32).
rect on the
answering sys-
tem after the
clock is reset
by the Caller ID
function

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