Troubleshooting, Problem Suggestion | AT&T E5654B instruction

Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1-800-222-3111.

	Problem	Suggestion
	My tele-	• Make sure the battery pack is installed and charged correctly (see
	phone does	page 7). For optimum daily performance, return the cordless hand-
	not work at	set to the telephone base after use.
	all	• Make sure the power adapter is securely plugged into an outlet

		not controlled by a wall switch.
		• Make sure the telephone line cord is plugged firmly into the tele-
		phone base and the modular wall jack.
		• Unplug the unit's electrical power. Wait for approximately 15 sec-
		onds, then plug it back in. Allow up to one minute for the cordless
		handset and base to synchronize.
		• Remove and re-insert the battery. If that still does not work, it may
		be necessary to purchase a new battery pack.
		• Disconnect the telephone base from the modular jack and plug in
		a working telephone. If this telephone does not work, the problem
		is probably in the wiring or the local service. Call the local tele-
		phone company.

	Low Battery	• Place the handset in the base or charger for recharging.
	is displayed	• Remove and re-install the battery and use it normally until fully
	on screen
	on screen	discharged, then recharge the handset on the telephone base or

		charger for 16 hours.
		• If the above measures do not correct the problem, the battery may
		need to be replaced.

	The battery	• Make sure the handset is placed in the charger correctly. The
	does not	CHARGING light on the telephone base or charger should be on.
	charge in the	• If the cordless handset is in the charger or in the telephone base
	handset or
	handset or	but the CHARGING light is not on, refer to "The CHARGING light is
	the handset
	the handset	off" in this section.
	battery does	off" in this section.
	battery does
	not accept	• It may be necessary to purchase a new battery. Please refer to the
	charge	batteries section of this user's manual.
		• The telephone might be malfunctioning. Please refer to the Limited
		Warranty section of this user's manual for further instruction.

49

Image 51

AT&T E5654B user manual Troubleshooting, Problem Suggestion

Contents

GHz Cordless Telephone/Answering System E5654B Add new handsets to make your phone more versatile see See GHz Cordless Telephone/Answering System E5654B Table of contents Handset Quick reference guide Base/Speakerphone Parts checklist for E5654B Before you begin About Caller IdentificationTelephone operating range Telephone base installation LOW Battery Battery installation & charging Wall mounting Install wall mount bracket onto the set Belt clip & optional headset Install belt clip as shown below if desired Last number redial Basic handset operationMaking and answering calls Hands-free speakerphone calls Basic base operation Way conference calls Volume controlOptions while on calls Handset and Base Call waiting Mute Ring silencingTemporary tone dialing Intercom calls Intercom callsHandling incoming calls Call forward Call forward Call transfer Call transfer Key tone Handset settingsRinger volume Ringer tone Language CLR Voice MailDial Type Base settings Press SELECT/MENU Voice Mail Display Base ID Handset Locator Timeouts and error messages Shared directoryMemory capacity New Directory entries To create a new directory entryTo enter a name Storing the entry Viewing long numbers Directory searchTo browse through the directory To search by name To change an entry To dial, delete, or change entriesTo dial a number To delete an entry Shared Caller ID Log How Caller ID works About names Example To review the call logTo review the call log To return a call Other options Message capacity Answering System Operation Press TIME/SET Day and time announcementsTo set day and time To check day and time To delete your outgoing announcement Outgoing announcementsTo record your outgoing announcement To play your outgoing announcement Announcement Only on or off Announcement Only mode Feature options Changing feature options To delete all messages Message playbackAnnouncements Options during playback Recording and playing memos To record a memoTo play back a memo Message counter displays Message counter displays Repeat or go back Remote access Help menu Screen icons Handset screen iconsBase screen icons Base alert tones Alert tones & indicator lightsIndicator lights Handset alert tones Screen display messages Handset display screen messages Place Base display screen messages To add a new handset Adding new handsets To de-register all handsets Replacing a handset Re-Registering a handset To re-register a handsetTo re-register a handset to a new base unit Problem Suggestion Troubleshooting Telephone base ChargingLight is off Light on An incoming call When there isTelephone Does not ring Interference dur Features are notUsing the tele There is noise or Does not receive Hear noiseCordless Handset, None Keys or buttons Work My caller ID System Ing system are Record messageMessages On the answer Equipment CL flashesMessage win Dow Common cure For electronic Technical specifications Index Action Remote Command Remote access wallet card