Appendix I

Troubleshooting

Incomplete

If a caller leaves a very long message, part of it may

messages.

 

be lost when the system disconnects the call after four

 

 

minutes.

 

If the caller pauses for longer than seven seconds, the

 

 

system stops recording and disconnects the call.

 

If the system’s memory becomes full during a message,

 

 

the system stops recording and disconnects the call.

 

If the caller's voice is very soft, the system may stop

 

 

recording and disconnects the call.

 

 

 

Difficulty hearing

Press VOLUME to increase speaker volume.

messages.

 

 

System does not answer after correct number of rings.

Make sure that the answering system is on (page 57).

If toll saver is activated, the number of rings changes to two when you have new messages stored (page 61).

If the memory is full or the system is off, the system will answer after 10 rings.

System

• You need to reset the answering system clock (pages

announces “Time

55-56).

and day not set.”

 

System does not respond to remote commands.

Make sure to enter your remote access code correctly (page 62).

Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

There may be interference on the phone line you are using. Press dial pad keys firmly.

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AT&T TL9278, TL9228 user manual Day not set