Troubleshooting Guidelines

Table 10: Some Error Conditions in Operation of 4600 Series IP

Telephones

Condition

 

Cause/Resolution

 

 

 

The telephone continually reboots, or reboots

CAUSE: The telephone cannot find the call

continuously about every 15 minutes.

server.

 

 

RESOLUTION: Ensure that MCIPADD is

 

 

administered either manually or through

 

 

DHCP, TFTP, or HTTP, as appropriate.

 

 

CAUSE: This might be a firmware fault

 

 

because the MAC address in memory is

 

 

corrupted.

 

 

RESOLUTION: Return the telephone to

 

 

Avaya for repair.

 

 

The message light on the telephone turns on

CAUSE: This is a hardware fault.

and off intermittently, but the telephone never

RESOLUTION: The telephone must be

registers.

 

returned to Avaya for repair.

 

 

 

The telephone stops

AND no lights are lit on

CAUSE: Loss of power.

working in the

the phone and the

RESOLUTION: Check the connections

middle of a call,

display is not lit.

between the telephone, the power supply,

and the power jack. For example, verify that either static addressing was not used or that any changes to static addresses were entered correctly.

AND power to the telephone is fine (and the telephone might have gone through the restarting sequence).

CAUSE: Loss of path to Avaya media server, DHCP Lease expired, or DHCP server not available when telephone attempts to renegotiate DHCP lease.

RESOLUTION: As above. Note that if the telephone is attached to a 30A switched hub, upon loss of Ethernet connectivity, the usual No Ethernet message is not displayed.

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4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.
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