Troubleshooting Guidelines

Table 13: Possible Error Messages During 4610SW, 4620/4620SW, 4621SW, 4622SW, 4625SW, and 4630/4630SW Backup/Restore

Error Message

Cause/Resolution

 

 

Current options and

CAUSE: An attempt to save the current options and Speed Dial

Speed Dial entries

entries on the FTP server has not yet been made or is in

have not yet been

progress.

backed up.

RESOLUTION: Wait for a message stating that backup was

 

successful.

 

 

The FTP Server Name

CAUSE: Invalid or missing server name.

is not known.

RESOLUTION: Verify the FTPSRVR address is the file server to

Please check the

which backup data should be saved. Verify that the FTPDIR value

FTP Server IP

is the correct directory path for that file server.

Address.

 

 

 

The FTP Server has

CAUSE: The FTP server has not responded to the attempt to

not yet responded,

backup/restore.

so backup has not

RESOLUTION: Try again, verify the FTP server address, verify

yet succeeded.

the FTP server is online, and/or verify the network connectivity.

 

 

The FTP Server has

CAUSE: The FTP server has reported that it did not store data.

denied access.

RESOLUTION: Verify the FTP server setup parameters, as

Please check FTP

indicated on the FTP Setup Parameters screen. See “FTP Setup”

Setup parameters.

in Chapter 8 of the 4630/4630SW IP Telephone User Guide, or

 

see “Backup/Restore Options” in Chapter 6 of the appropriate

 

User Guide for the telephone type.

 

 

The FTP Server was unable to store the backup file.

CAUSE: The FTP server has reported that it could not store the data.

RESOLUTION: Verify administration and available capacity/ filespace on the FTP server.

Troubleshooting the 4601 IP Telephone

This section describes specific problems that can occur during 4601 IP Telephone installation, administration or normal operation, and possible ways of resolving these problems.

In Table 14, the Error Messages shown in the first column correspond to the equivalent conditions described in “Chapter 4" of the4600 Series IP Telephone Installation Guide and

Table 12: Possible Error Messages During Installation or Operation of 4600 Series IP

Telephones. However, rather than displaying messages, the 4601 turns its LEDs on and off to indicate an error condition, as described in Table 14’s second column. In addition, not all error conditions result in unique LED indications.

118 4600 Series IP Telephone Release 2.2 LAN Administrator Guide

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Avaya 4600 manual Troubleshooting the 4601 IP Telephone, 4630/4630SW IP Telephone User Guide, or

4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.