Avaya 4600 - page 112

Troubleshooting Guidelines

112 4600 Series IP Telephone Release 2.2 LAN Administrator Guide

Table11: Parameter Values

Name System Value Format

Model 46ccDccc Up to 8 ASCII graphics characters.

Phone SN cccccccccccc

cccccccc Phone Serial Number, up to 18 ASCII graphic

characters.

PWB SN cccccccccccc

cccccccc Printed Wiring Board (circuit board) Serial

Number, up to 18 ASCII graphic characters.

PWB

comcode ccccccccc 9 ASCII numbered characters.

MAC address 00:60:1D:hh:hh:hh Each octet of the MAC address displays as a pair

of hexadecimal numbers.

L2 tagging ccccccccc Up to 9 ASCII characters.

VLAN ID cccc Up to 4 ASCII characters, ID number or “none.”

IP Address nnn.nnn.nnn.nnn Up to 15 ASCII characters.

Subnet mask nnn.nnn.nnn.nnn Up to 15 ASCII characters.

Router nnn.nnn.nnn.nnn Up to 15 ASCII characters.

File server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters, IP Address and port

of last file server successfully used.

Call server nnn.nnn.nnn.nnn.nnnnn Up to 21 ASCII characters, IP Address and port

of media server currently in use.

Group nnn Up to 3 ASCII characters.

Protocol cccccccc

filename1.exe

filename2.exe

Up to 8 ASCII characters.

Up to 16 ASCII graphic characters.

Contents

Main Page Contents Chapter 2: Overview of Voice over IP (VoIP) and Network Protocols . . 21 Chapter 4: Server Administration . . . . . . . . . . . . . . . . . . . . . 43 Page Chapter 5: Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . 99 Appendix A: Avaya - 46xx IP Telephone MIB . . . . . . . . . . . . . . . 1 23 Page Page Chapter 1: Introduction About This Guide Intended Audience Document Organization Change History Whats New in Release 2.2 Terms Used in This Guide Page Conventions Used in This Guide Symbolic Conventions Typographic Conventions Online Documentation Related Documents Page Page IETF Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Customer Support Chapter 2: Overview of Voice over IP (VoIP) and Network Protocols Overview of Voice over IP (VoIP) Data and Voice Network Similarities Delay and Jitter Tandem Coding Voice Coding Standards H.323 Standard DHCP TFTP HTTP DNS NAT QoS SNMP Network Assessment TCP/UDP Port Utilization Page Page Page Suggestions for Installation and Configuration Reliability and Performance IP Address Lists and Station Number Portability Security 4600 Series IP Telephones Dual Connection Architecture Single Connection Architecture Registration and Authentication Software WAN Considerations DHCP and File Servers Initialization Process Step 1: Telephone to Network Step 2: DHCP Server to Telephone Step 3: Telephone and File Server Step 4: Telephone and the Avaya Media Server Page Chapter 3: Requirements Hardware Requirements Additional Hardware Requirements Software Requirements Page Chapter 4: Server Administration Page Page Administering 4600 Series IP Telephones on Avaya Media Servers DEFINITY Releases 9, 9.5, 10, and Avaya Communication Manager Software Release 1.1+ DEFINITY Release 8.4 DHCP and File Servers Software Checklist Required Network Information DHCP Choosing a DHCP Configuration DHCP Software Alternatives DHCP Generic Setup Page Page Windows NT 4.0 DHCP Server Verifying the Installation of the DHCP Server Initial Configuration Creating a DHCP Scope for the IP Telephones Editing Custom Options Adding the DHCP Option Activating the Leases Verifying Your Configuration Verify the Default Option, 176 46XXOPTION Verify the Scope Option, 176 46XXOPTION Verify the Global Option, 176 46XXOPTION Windows 2000 DHCP Server Verifying the Installation of the DHCP Server Page Adding DHCP Options Activating the New Scope TFTP TFTP Generic Setup Avaya TFTP (Suite Pro) Configuration TFTP Server on S8300 Media Server Page Page HTTP HTTP Generic Setup 4600 Series IP Telephone Scripts and Application Files Page Choosing the Right Application File and Upgrade Script File Page Contents of the Upgrade Script Page Contents of the Settings File The GROUP System Value QoS IEEE 802.1D and 802.1Q DIFFSERV UDP Port Selection Network Audio Quality Display on 4600 Series IP Telephones RSVP and RTCP VLAN Considerations Administering Options for the 4600 Series IP Telephones Page Page Page DNS Addressing Customizing the Site-Specific Option Number (SSON) Entering Options Using the Telephone Dialpad Enhanced Local Dialing Page Customizing the 4630/4630SW IP Telephone Page Page 4630/4630SW Backup/Restore Call Log Archive Customizing 4610SW, 4620/4620SW, 4621SW, 4622SW, and 4625SW IP Telephones Page Page The Application Status Flag (APPSTAT) Page Backup/Restore for 4610SW, 4620/4620SW, 4621SW, 4622SW and 4625SW IP Telephones Page Chapter 5: Troubleshooting Guidelines Error Conditions Page Page Page Page Page Page The Clear Administrative Option Page The Reset Administrative Option Reset System Values Page Restart the Telephone The View Administration Option Page Error Messages Page Page Page Page Troubleshooting the 4601 IP Telephone Page Page Page Page Appendix A: Avaya - 46xx IP Telephone MIB Downloading the Avaya - 46xx IP Telephone MIB Page Appendix B: Creating Web Sites for the 4630/4630SW IP Telephone General Background Browser Features and Behavior Document Skeleton Content-Based Style Logical Style Physical Style Physical Spacing and Layout Lists and Tables Lists Tabl es Images Links Frames Forms Character Entities Colors Fonts Cookies Design Guidelines Fixed-Width Objects Images Frames Fonts Maintaining Context User Interaction Click-to-Dial Functionality Page Page Appendix C: Creating Web Sites for Other 4600 Series IP Telephones Page Appendix D: Administering Thin Client Directories Page Appendix E: The Push Feature Push Content Push Priorities For More Information on Push Index Numerical A B C D E F G H S T U V W