Troubleshooting the 4601 IP Telephone

Table 14: Possible Error Messages During 4601 IP Telephone Installation or Operation

Error Message

4601 Visual Indication/Cause/Resolution

 

 

Extension

VISUAL INDICATION: Message Waiting indicators at top of phone and the

Error.

left middle of the faceplate display a broken flutter for a total of 5 cycles

 

(with one cycle being alternating 50 milliseconds on, 50 milliseconds off for

 

500 milliseconds followed by 500 milliseconds off).

 

CAUSE: The PBX does not recognize the extension entered or cannot find

 

a valid gatekeeper.

 

RESOLUTION: Confirm the extension is correct and is correctly

 

administered on the switch. Then try registration again, taking particular

 

care to enter the extension accurately.

 

 

Extension

VISUAL INDICATION: If the extension is being used, the 4601 attempts

in Use.

registration. The first attempt causes the Message Waiting indicators at the

 

top of phone and left middle of the faceplate to display a broken flutter. The

 

broken flutter alternates 50 milliseconds on, 50 milliseconds off for 500

 

milliseconds, followed by 500 milliseconds off five times. Then the

 

indicators flash continuously, awaiting user entry. Then the 4601 makes a

 

second registration attempt using the same extension. This attempt causes

 

the Message Waiting indicators at the top of phone and left middle of the

 

faceplate to display a continuous broken flutter. The broken flutter

 

alternates 50 milliseconds on, 50 milliseconds off for 500 milliseconds

 

followed by 500 milliseconds off. In addition, Call Appearance Line b’s LED

 

flashes continuously until either the “*” or “#” button is pressed.

 

CAUSE: The PBX detects an extension conflict with an existing set or

 

Softphone.

 

RESOLUTION: You can force the current telephone to register, and thereby

 

disconnect the other user, by pressing #. The 4600 Series IP Telephone

 

prompts you again for the Extension and Password. If you enter the same

 

Extension and Password, you must confirm that you want to unregister the

 

original user. Press # to unregister the original user and register the current

 

phone. Then press * to reset the phone and enter a different Extension and

 

Password. If you take no action within 20 minutes, the phone attempts

 

registration again, repeating the process until either you intervene or power

 

is lost.

 

 

IP Address

VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance

in use by

Line A, which is flashing.

another.

CAUSE: The telephone has detected an IP Address conflict.

 

RESOLUTION: DHCP restart is automatically initiated. No user action

 

required.

 

 

No Ethernet.

VISUAL INDICATION: No LEDs flash when phone is plugged in.

 

CAUSE: Telephone is unable to communicate with the Ethernet.

 

RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is

 

Category 5, verify power is applied on the LAN to that jack, etc.

 

 

 

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Avaya 4600 manual Visual Indication Message Waiting indicators at top of phone
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4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.
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