Avaya Interaction Center | Avaya DXX-1015-01 instruction

Avaya™ Interaction Center

Release 6.0

Agent Data Unit Server Programmer’s Guide

DXX-1015-01

Issue 1.0

June 2002

Image 1

Avaya DXX-1015-01 manual Avaya Interaction Center

Contents

Avaya Interaction Center Acknowledgment Contents Agent Data Unit Server Programmer’s Guide Contents Typographical Conventions Before YOU BeginContacting Technical Support Font Type Meaning Readme File Product DocumentationElectronic Documentation Educational Services Educational ServicesIssue 1.0 June 2002 Printed Documentation Agent Data Unit Server Programmer’s Guide Chapter ADU Server Start-up ProceduresOverview ADU Server Cooperation of ADU Servers Definition of an ADU Chapter Agent Data UnitADU Lifecycle ADU Creation ADU Termination Listing Active ADUsAgent Data Unit Aduid Bytes Example Description ContentsADU Data Table Aduid ADU Contents Core ADU Fields ADU ContentsField Name Description Set By Description Set By Agent ADU FieldsSheet 1 Sheet 2 Sheet 3 Sheet 4 Voice Data ContainersValue Explanation Following ADU fields are used by queues on Avaya IC Queue ADU Fields Containers Containers Container Names and Special Tokens Limitations of Container Syntax Containername .!loginid Parameter Type Default Description Container ConfigurationsADU.Update VDU.Update ADU.Create VDU.Create EDU Values written if tscon is set to true Agent Data Unit ADU Event Monitoring Chapter Event MonitoringDescription Message Event Monitoring Starting and Stopping Event Monitoring Setting Event Monitoring Criteria Setting Event Monitoring CriteriaMonitoring Criteria Syntax Example ADU.Assign loginid=Joe & ts.1.s=wrapup Relational Operators Symbol Definition Description Monitoring Criteria Wildcards Boolean OperatorsWildcard Definition Example Criteria Example Description Monitoring Criteria Examples Event Monitoring Agent Data Unit Server Programmer’s Guide Priority Description Cause/Recommended Action Chapter Alarms Alarms Configuration Parameters Chapter ADU Server ConfigurationSystem Considerations ADU Server Alias Name ADU Server Configuration Configuration Parameters Sheet 4 Name Description Set them on the Config tab of the ADU Server Editor dialog ADU Server Configuration Chapter IDL Specification IDL Specification Method Objectives Chapter ADU Server MethodsException Information Method Overview Routing RequestsADU Server Methods Method Overview ADU.Assign MethodsADU.Create ADU.DeleteOneValue ADU.DeassignADU.Deassign ADU.DeleteValues ADU.DeleteSubTree ADU.Find ADU.EventsInADU.EventsIn Locate an ADU having a key containing ADU.FindByKey ADU.ForceTerminate ADU.FindOrCreateADU.ForwardEvent ADU.FindOrCreate ADU.GetOneValue ADU.GetActive ADU.GetSubTree ADU.GetSomeValuesADU.GetSomeValues ADU.GetValueHistory ADU.GetValues ADU.GetValuesHistory ADU.GetValuesHistory First value that was set was truth ADU.Monitor ADU.IncrValueADU.IncrValue ADU.SetAndTerminate ADU.RemoteWatcher ADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetHistoryFilter ADU.SetOneValue ADU.SetOneValue ADU.SetValuesExtended ADU.SetValues ADU.Terminate ADU.SuspendADU.Suspend ADU.Touch ADU.TerminateMine ADU.Transfer ADU.Transfer ADU Server Methods Agent Data Unit Server Programmer’s Guide Index Symbols Aduid Index Issue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide