Avaya DXX-1015-01 manual

Avaya™ Interaction Center

Release 6.0

Agent Data Unit Server Programmer’s Guide

DXX-1015- 01

Issue 1.0

June 2002

Contents

Main 2002, Avaya Inc. All Rights Reserved Notice Preventing Toll Fraud suspect that you are being victimized Avaya Fraud Intervention Providing Telecommunications Security C 2T 3E Page BEFORE YOU BEGIN ! Typographical Conventions Notes, Tips, and Cautions Contacting Technical Support Product Documentation Readme File Electronic Documentation Printed Documentation License to Print the Electronic Documentation Educational Services Page CHAPTER 1 THE ADU SERVER Overview Start-up Procedures Cooperation of ADU Servers CHAPTER 2 THE AGENT DATA UNIT Definition of an ADU The ADU Lifecycle ADU Creation ADU Activity Listing Active ADUs The ADUID The ADU Data Table ADU Contents ! Core ADU Fields The following ADU fields are used by both agents and queues on Avaya IC. Agent ADU Fields The following ADU fields are used by agents on Avaya IC. Page Page Voice Data Containers Queue ADU Fields The following ADU fields are used by queues on Avaya IC. Containers Container N ames and Spec ial Tokens Limitations of Container Syntax loginid containername Container Configurations The following TS configuration parameters were agreed upon with regards to containers: Values ALWAYS wri tten: EDU Values written if tscon is set to true: ADU and EDU values writt en if containers_56_style is set t o true: ADU and EDU Values written if con tainers_60_style is set to true: CHAPTER 3 EVENT MONITO RING ADU Event Monitoring Starting and Stopping Event Monitoring Setting Event Monitoring Criteria Monitoring Criteria: Syntax Page Relatio nal Operato rs Boolean Operators Monitoring Criteria: Wildcards Monitoring Criteria: Examples Page CHAPTER 4 A Chapter 4 Alarms 36 Agent Data Unit Serve r Programmers Guide <uuid> n [reason] CHAPTER 5 ADU S System Considerations ADU Server Alias Name Configuration Parameters Chapter 5 ADU Server Configuration 38 Agent Data Unit Serve r Programmers Guide Configuration Parameters Issue 1.0 June 2002 39 Chapter 5 ADU Server Configuration 40 Agent Data Unit Serve r Programmers Guide Configuration Parameters Issue 1.0 June 2002 41 The following settings are on the Debug tab of the ADU Server Editor. CHAPTER 6 IDL S Chapter 6 IDL Specification 44 Agent Data Unit Serve r Programmers Guide CHAPTER 7 ADU S Method Objectives Exception Information Routing Requests Method Overview Method Overview Issue 1.0 June 2002 47 Methods ADU.Assign ADU.Create ADU.Deassign ADU.DeleteOneValue ADU.DeleteSubTree ADU.DeleteValues ADU.EventsIn ADU.Find ADU.FindByKey ADU.FindOrCreate ADU.ForceTerminate ADU.ForwardEvent ADU.GetActive ADU.GetOneValue ADU.GetSomeValues ADU.GetSubTree ADU.GetValues ADU.GetValueHistory ADU.GetValue sHistory Page ADU.IncrValue ADU.Monitor ADU.RemoteWatcher ADU.SetAndTerminate ADU.SetAndTransfer ADU.SetDefaultHistoryFilter ADU.SetHistoryFilter ADU.SetOneValue ADU.SetValues ADU.SetValuesExtended ADU.Suspend ADU.Terminate ADU.TerminateMine ADU.Touch ADU.Transfer Page I 69 Symbols A B C Issue 1.0 June 2002 71 D E F G H N O P Q R V W Y