Agent Data Unit Server Programmer’s Guide | Avaya DXX-1015-01

8 Agent Data Unit Server Programmer’s Guide

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Avaya DXX-1015-01 manual Agent Data Unit Server Programmer’s Guide

Contents

Avaya Interaction Center Acknowledgment Contents Contents Agent Data Unit Server Programmer’s Guide Before YOU Begin Typographical ConventionsContacting Technical Support Font Type Meaning Electronic Documentation Product DocumentationReadme File Educational Services Educational ServicesIssue 1.0 June 2002 Printed Documentation Agent Data Unit Server Programmer’s Guide Overview Start-up ProceduresChapter ADU Server Cooperation of ADU Servers ADU Server Chapter Agent Data Unit Definition of an ADUADU Lifecycle ADU Creation Agent Data Unit Listing Active ADUsADU Termination Bytes Example Description Contents AduidADU Data Table Aduid ADU Contents Field Name Description Set By ADU ContentsCore ADU Fields Sheet 1 Agent ADU FieldsDescription Set By Sheet 2 Sheet 3 Value Explanation Voice Data ContainersSheet 4 Queue ADU Fields Following ADU fields are used by queues on Avaya IC Containers Containers Container Names and Special Tokens Containername .!loginid Limitations of Container Syntax Container Configurations Parameter Type Default DescriptionADU.Update VDU.Update ADU.Create VDU.Create EDU Values written if tscon is set to true Agent Data Unit Description Message Chapter Event MonitoringADU Event Monitoring Starting and Stopping Event Monitoring Event Monitoring Monitoring Criteria Syntax Setting Event Monitoring CriteriaSetting Event Monitoring Criteria Example ADU.Assign loginid=Joe & ts.1.s=wrapup Symbol Definition Description Relational Operators Wildcard Definition Example Boolean OperatorsMonitoring Criteria Wildcards Monitoring Criteria Examples Criteria Example Description Event Monitoring Agent Data Unit Server Programmer’s Guide Chapter Alarms Priority Description Cause/Recommended Action Alarms Chapter ADU Server Configuration Configuration ParametersSystem Considerations ADU Server Alias Name ADU Server Configuration Configuration Parameters Sheet 4 Set them on the Config tab of the ADU Server Editor dialog Name Description ADU Server Configuration Chapter IDL Specification IDL Specification Exception Information Chapter ADU Server MethodsMethod Objectives ADU Server Methods Routing RequestsMethod Overview Method Overview ADU.Create MethodsADU.Assign ADU.Deassign ADU.DeassignADU.DeleteOneValue ADU.DeleteSubTree ADU.DeleteValues ADU.EventsIn ADU.EventsInADU.Find ADU.FindByKey Locate an ADU having a key containing ADU.FindOrCreate ADU.ForceTerminateADU.ForwardEvent ADU.FindOrCreate ADU.GetActive ADU.GetOneValue ADU.GetSomeValues ADU.GetSomeValuesADU.GetSubTree ADU.GetValues ADU.GetValueHistory ADU.GetValuesHistory ADU.GetValuesHistory First value that was set was truth ADU.IncrValue ADU.IncrValueADU.Monitor ADU.RemoteWatcher ADU.SetAndTerminate ADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer ADU.SetHistoryFilter Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetOneValue ADU.SetOneValue ADU.SetValues ADU.SetValuesExtended ADU.Suspend ADU.SuspendADU.Terminate ADU.TerminateMine ADU.Touch ADU.Transfer ADU.Transfer ADU Server Methods Agent Data Unit Server Programmer’s Guide Symbols Index Index Aduid Issue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide