Index Agent Data Unit Server Programmer’s Guide | Avaya DXX-1015-01

Index

74 Agent Data Unit Server Programmer’s Guide

Image 74

Avaya DXX-1015-01 manual Index Agent Data Unit Server Programmer’s Guide

Contents

Avaya Interaction Center Acknowledgment Contents Contents Agent Data Unit Server Programmer’s Guide Contacting Technical Support Before YOU BeginTypographical Conventions Font Type Meaning Electronic Documentation Product DocumentationReadme File Issue 1.0 June 2002 Educational ServicesEducational Services Printed Documentation Agent Data Unit Server Programmer’s Guide Overview Start-up ProceduresChapter ADU Server Cooperation of ADU Servers ADU Server ADU Lifecycle Chapter Agent Data UnitDefinition of an ADU ADU Creation Agent Data Unit Listing Active ADUsADU Termination ADU Data Table Bytes Example Description ContentsAduid Aduid ADU Contents Field Name Description Set By ADU ContentsCore ADU Fields Sheet 1 Agent ADU FieldsDescription Set By Sheet 2 Sheet 3 Value Explanation Voice Data ContainersSheet 4 Queue ADU Fields Following ADU fields are used by queues on Avaya IC Containers Containers Container Names and Special Tokens Containername .!loginid Limitations of Container Syntax ADU.Update VDU.Update Container ConfigurationsParameter Type Default Description ADU.Create VDU.Create EDU Values written if tscon is set to true Agent Data Unit Description Message Chapter Event MonitoringADU Event Monitoring Starting and Stopping Event Monitoring Event Monitoring Monitoring Criteria Syntax Setting Event Monitoring CriteriaSetting Event Monitoring Criteria Example ADU.Assign loginid=Joe & ts.1.s=wrapup Symbol Definition Description Relational Operators Wildcard Definition Example Boolean OperatorsMonitoring Criteria Wildcards Monitoring Criteria Examples Criteria Example Description Event Monitoring Agent Data Unit Server Programmer’s Guide Chapter Alarms Priority Description Cause/Recommended Action Alarms System Considerations Chapter ADU Server ConfigurationConfiguration Parameters ADU Server Alias Name ADU Server Configuration Configuration Parameters Sheet 4 Set them on the Config tab of the ADU Server Editor dialog Name Description ADU Server Configuration Chapter IDL Specification IDL Specification Exception Information Chapter ADU Server MethodsMethod Objectives ADU Server Methods Routing RequestsMethod Overview Method Overview ADU.Create MethodsADU.Assign ADU.Deassign ADU.DeassignADU.DeleteOneValue ADU.DeleteSubTree ADU.DeleteValues ADU.EventsIn ADU.EventsInADU.Find ADU.FindByKey Locate an ADU having a key containing ADU.ForwardEvent ADU.FindOrCreateADU.ForceTerminate ADU.FindOrCreate ADU.GetActive ADU.GetOneValue ADU.GetSomeValues ADU.GetSomeValuesADU.GetSubTree ADU.GetValues ADU.GetValueHistory ADU.GetValuesHistory ADU.GetValuesHistory First value that was set was truth ADU.IncrValue ADU.IncrValueADU.Monitor ADU.RemoteWatcher ADU.SetAndTerminate ADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer ADU.SetHistoryFilter Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetOneValue ADU.SetOneValue ADU.SetValues ADU.SetValuesExtended ADU.Suspend ADU.SuspendADU.Terminate ADU.TerminateMine ADU.Touch ADU.Transfer ADU.Transfer ADU Server Methods Agent Data Unit Server Programmer’s Guide Symbols Index Index Aduid Issue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide