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| Field Name | Description | Set By |
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| <media>.contactsoffered | The total number of contacts that arrived | Media Connector | |||
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| since the agent logged into this media | Server | |||
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| channel. IC Manager computes handled |
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| contacts by taking the difference |
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| between <media>.contactsoffered and |
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| <media>.abandoned. |
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| <media>.currentload | The current task load assigned to the | Workflow Server | |||
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| agent for this media channel. This is |
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| used to throttle delivery of ADUs. |
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| <media>.load | The maximum number of contacts that | Workflow Server & | |||
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| can be concurrently assigned to the | Blender Server | |||
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| agent through this media channel. |
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| <media>.loginid | The login id of the agent for this media | Media Connector | |||
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| channel. | Server | |||
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| <media>.login | The time that the agent signed into the | Media Connector | |||
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| media channel in hh:mm:ss format. | Server | |||
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| <media>.logout | The time that the agent signed out of the | Media Connector | |||
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| media channel hh:mm:ss format. | Server | |||
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| <media>.privileges | This field defines the agent’s capability to | Media Connector | |||
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| manipulate agent attributes, such as task | Server & | |||
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| load, for this media channel. | IC Manager | |||
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| <media>.state | The media channel state of the agent. | Workflow Server & | |||
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| Normalized channel states are: | Blender Server | |||
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| Active |
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| Available |
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| Busy |
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| <media>.state.<state>.total | The total duration time of the agent in the | Media Connector | |||
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| media channel state. | Server | |||
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| <media>.updatetime | The time that the media channel was last | Media Connector | |||
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| updated in hh:mm:ss format. | Server | |||
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| <media>.<n>.eduid | The Electronic Data Unit (EDU) | Media Connector | |||
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| associated with this contact where n is | Server | |||
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| the contact number for the agent on this |
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| media channel. |
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| <media>.<n>.sourcequeue | The queue from which the contact was | Media Connector | |||
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| received where n is the contact number | Server | |||
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| for the agent on this media channel. |
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