Chapter 2 The Agent Data Unit
Agent ADU Fields
The following ADU fields are used by agents on Avaya IC.
Field Name | Description | Set By |
|
|
|
auxwork.<m>.detail | A code that describes the reason that the | Blender Server |
| agent entered this state. |
|
|
|
|
auxwork.<m>.endtime | The time that the agent exited this | Blender Server |
| AuxWork state. |
|
|
|
|
auxwork.<m>.starttime | The time that the agent entered the | Blender Server |
| current AuxWork state. The <m> is the |
|
| increment time that agent enters into a |
|
| different AuxWork state. |
|
|
|
|
ceiling | The maximum task load limit for the | Workflow Server |
| agent. |
|
|
|
|
cobject | A unique representation of the client’s | Tool Kit |
| login. |
|
|
|
|
last_termination | The identity of the last user of the | ADU Server |
| Terminate method, used as debugging |
|
| information. |
|
|
|
|
load | The maximum number of contacts that | Workflow Server |
| can be concurrently assigned to the |
|
| agent across all of the media channels. |
|
|
|
|
login | The time that the agent logged in to | Tool Kit |
| Avaya IC in hh:mm:ss format. |
|
|
|
|
loginid | The agent's Avaya IC login id. | Tool Kit |
|
|
|
logout | The time that the agent logged off from | Tool Kit |
| Avaya IC in hh:mm:ss format.. |
|
|
|
|
<media>.abandoned | The total number of contacts that have | Media Connector |
| been abandoned since the agent logged | Server |
| in to the media channel. (voice, email, |
|
| web) |
|
|
|
|
<media>.ceiling | The maximum task load limit on the | Workflow Server & |
| media channel. | IC Manager |
|
|
|
<media>.connector | The UUID of the Media Connector | Media Connector |
| Server: voice, email, or web. | Server |
|
|
|
<media>.contactcount | The number of contacts assigned to the | Media Connector |
| agent for this media channel. | Server |
|
|
|
|
| (Sheet 1 of 4) |
|
|
|
