Chapter 2 The Agent Data Unit
Name | Value | Explanation |
|
|
|
voice.X.leg_id | unique id (UUID) | Unique leg_id of the current leg of the |
|
| call. |
|
|
|
voice.X.loginid | loginid | Login id of client at end point X. |
|
|
|
voice.X.origin | phone number | Phone number (ANI) at other end of end |
|
| point X. |
|
|
|
voice.X.queue | delta time | The elapsed time in seconds between |
|
| the creation of an EDU and the time at |
|
| which the switch reports the call as |
|
| queued. |
|
|
|
voice.X.queue_number | queue number | Queue number configured within the |
|
| CallCenter switch as an Application |
|
| Group. |
|
|
|
voice.X.queuetime | time in seconds | Time reported by the switch between a |
|
| call arriving on an inbound trunk of the |
|
| switch and the call being sent to an |
|
| agent queue. |
|
| Note: Currently, this value is always zero |
|
| (0). Subsequent releases of the |
|
| telephony server will supply more |
|
| meaningful values. |
|
|
|
voice.X.ringtime | time in seconds | Time reported by the switch between |
|
| agent phone starting to ring and agent |
|
| answering the phone. |
|
|
|
voice.X.talktime | time in seconds | Time reported by the switch between |
|
| agent answering the phone and agent |
|
| hanging up the phone. |
|
|
|
voice.X.transfer | phone number | The phone number to which the call has |
|
| been transferred. |
|
|
|
Queue ADU Fields
The following ADU fields are used by queues on Avaya IC.
Field Name | Description | Set By |
|
|
|
abandoned | The total number of contacts that have | Media Connector |
| been abandoned before reaching an | Server |
| agent from this queue. |
|
|
|
|
connector | The UUID of the media connector server | Media Connector |
| responsible for the queue. | Server |
|
|
|
contactcount | The number of contacts currently in the | Media Connector |
| queue. | Server |
|
|
|
|
| (Sheet 1 of 2) |
|
|
|
