Setting Event Monitoring Criteria
Monitoring Criteria: Examples
The following examples demonstrate how to instruct the server to monitor ADUs that fulfill specific criteria. As you can see, there is flexibility in specifying monitoring criteria. Choose the method that best fits the current circumstances.
Criteria Example | Description |
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ts.*.phone = "1234" or ts.*.phone : "1234" | Monitor all calls for agent extension 1234. |
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ts.*.phone > "0999" & ts.*.phone < "2000" | Monitor all calls for agent extensions 1000 through |
| 1999. |
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ts.*.phone = "1???" | Monitor all calls for agent extensions 1000 through |
| 1999. |
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