Avaya DXX-1015-01 guide

Chapter 3 Event Monitoring

34 Agent Data Unit Server Programmer’s Guide

Image 34

Avaya DXX-1015-01 manual Event Monitoring Agent Data Unit Server Programmer’s Guide

Contents

Avaya Interaction Center Acknowledgment Contents Contents Agent Data Unit Server Programmer’s Guide Contacting Technical Support Before YOU BeginTypographical Conventions Font Type Meaning Readme File Product DocumentationElectronic Documentation Issue 1.0 June 2002 Educational ServicesEducational Services Printed Documentation Agent Data Unit Server Programmer’s Guide Chapter ADU Server Start-up ProceduresOverview Cooperation of ADU Servers ADU Server ADU Lifecycle Chapter Agent Data UnitDefinition of an ADU ADU Creation ADU Termination Listing Active ADUsAgent Data Unit ADU Data Table Bytes Example Description ContentsAduid Aduid ADU Contents Core ADU Fields ADU ContentsField Name Description Set By Description Set By Agent ADU FieldsSheet 1 Sheet 2 Sheet 3 Sheet 4 Voice Data ContainersValue Explanation Queue ADU Fields Following ADU fields are used by queues on Avaya IC Containers Containers Container Names and Special Tokens Containername .!loginid Limitations of Container Syntax ADU.Update VDU.Update Container ConfigurationsParameter Type Default Description ADU.Create VDU.Create EDU Values written if tscon is set to true Agent Data Unit ADU Event Monitoring Chapter Event MonitoringDescription Message Starting and Stopping Event Monitoring Event Monitoring Setting Event Monitoring Criteria Setting Event Monitoring CriteriaMonitoring Criteria Syntax Example ADU.Assign loginid=Joe & ts.1.s=wrapup Symbol Definition Description Relational Operators Monitoring Criteria Wildcards Boolean OperatorsWildcard Definition Example Monitoring Criteria Examples Criteria Example Description Event Monitoring Agent Data Unit Server Programmer’s Guide Chapter Alarms Priority Description Cause/Recommended Action Alarms System Considerations Chapter ADU Server ConfigurationConfiguration Parameters ADU Server Alias Name ADU Server Configuration Configuration Parameters Sheet 4 Set them on the Config tab of the ADU Server Editor dialog Name Description ADU Server Configuration Chapter IDL Specification IDL Specification Method Objectives Chapter ADU Server MethodsException Information Method Overview Routing RequestsADU Server Methods Method Overview ADU.Assign MethodsADU.Create ADU.DeleteOneValue ADU.DeassignADU.Deassign ADU.DeleteSubTree ADU.DeleteValues ADU.Find ADU.EventsInADU.EventsIn ADU.FindByKey Locate an ADU having a key containing ADU.ForwardEvent ADU.FindOrCreateADU.ForceTerminate ADU.FindOrCreate ADU.GetActive ADU.GetOneValue ADU.GetSubTree ADU.GetSomeValuesADU.GetSomeValues ADU.GetValues ADU.GetValueHistory ADU.GetValuesHistory ADU.GetValuesHistory First value that was set was truth ADU.Monitor ADU.IncrValueADU.IncrValue ADU.RemoteWatcher ADU.SetAndTerminate ADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer ADU.SetHistoryFilter Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetOneValue ADU.SetOneValue ADU.SetValues ADU.SetValuesExtended ADU.Terminate ADU.SuspendADU.Suspend ADU.TerminateMine ADU.Touch ADU.Transfer ADU.Transfer ADU Server Methods Agent Data Unit Server Programmer’s Guide Symbols Index Index Aduid Issue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide