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| Field Name | Description | Set By |
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| ts.<n>.equip | Equipment number. | Definity Telephony | ||
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| Server | ||
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| ts.<n>.starttime | Time (time_t) that the client assigned to | Definity Telephony | ||
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| the TS. | Server | ||
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| voice.acdname | The name of the ACD the TS is serving. | Telephony Server | ||
voice.connector
voice.connectorname
(Sheet 4 of 4)
Voice Data Containers
The following table lists the call containers in which end point events and attributes are stored. X represents the unique identification number for each end point. Y and Z represent sequence numbers within each end point’s activities.
Note: The 6.0 style call containers are presented in this table. Call containers in the 5.5 style are still supported, and is documented in Appendix B of the Telephony Services for the Avaya Definity G3, Release 5.5 manual.
Name | Value | Explanation |
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voice.X | delta time | For voice.1, this is base time (should be |
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| zero). For other cases, it is elapsed time |
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| in seconds since creation of the EDU. |
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voice.X.abandon | reason for abandoning the call: "in | If the exit reason of a call end point is |
| queue," "while ringing," "while on hold." | "abandon," this item provides additional |
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| details. |
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voice.X.agent_key | unique database record key | The key that retrieves the agent record |
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| from the database. |
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voice.X.conferencedest.Z | phone number | The destination phone number (Z) of a |
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| conference call, where Z = 1, 2, 3, ... |
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voice.X.connect | delta time | The elapsed time in seconds between |
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| the creation of the EDU and the time the |
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| call was connected. |
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voice.X.destination | phone number | Phone number of client at end point X. |
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voice.X.direction | inbound/outbound | The direction of the call to or from the |
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| agent. |
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voice.X.exit_reason | reason for exit: "normal,” "transfer,” | The switch supplies a reason for the |
| "abandon,” "other." | termination of a call end point. |
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voice.X.holdtime.Y | time in seconds | Time spent on hold during hold |
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| instance Y. |
