ADU Contents

 

 

 

 

 

 

 

 

 

 

 

Field Name

Description

Set By

 

 

 

 

 

 

 

ts.<n>.equip

Equipment number.

Definity Telephony

 

 

 

Server

 

 

 

 

 

 

ts.<n>.starttime

Time (time_t) that the client assigned to

Definity Telephony

 

 

the TS.

Server

 

 

 

 

 

 

voice.acdname

The name of the ACD the TS is serving.

Telephony Server

voice.connector

voice.connectorname

(Sheet 4 of 4)

Voice Data Containers

The following table lists the call containers in which end point events and attributes are stored. X represents the unique identification number for each end point. Y and Z represent sequence numbers within each end point’s activities.

Note: The 6.0 style call containers are presented in this table. Call containers in the 5.5 style are still supported, and is documented in Appendix B of the Telephony Services for the Avaya Definity G3, Release 5.5 manual.

Name

Value

Explanation

 

 

 

voice.X

delta time

For voice.1, this is base time (should be

 

 

zero). For other cases, it is elapsed time

 

 

in seconds since creation of the EDU.

 

 

 

voice.X.abandon

reason for abandoning the call: "in

If the exit reason of a call end point is

 

queue," "while ringing," "while on hold."

"abandon," this item provides additional

 

 

details.

 

 

 

voice.X.agent_key

unique database record key

The key that retrieves the agent record

 

 

from the database.

 

 

 

voice.X.conferencedest.Z

phone number

The destination phone number (Z) of a

 

 

conference call, where Z = 1, 2, 3, ...

 

 

 

voice.X.connect

delta time

The elapsed time in seconds between

 

 

the creation of the EDU and the time the

 

 

call was connected.

 

 

 

voice.X.destination

phone number

Phone number of client at end point X.

 

 

 

voice.X.direction

inbound/outbound

The direction of the call to or from the

 

 

agent.

 

 

 

voice.X.exit_reason

reason for exit: "normal,” "transfer,”

The switch supplies a reason for the

 

"abandon,” "other."

termination of a call end point.

 

 

 

voice.X.holdtime.Y

time in seconds

Time spent on hold during hold

 

 

instance Y.

Issue 1.0 June 2002 19

Page 19
Image 19
Avaya DXX-1015-01 manual Voice Data Containers, Sheet 4, Value Explanation