Chapter 2 The Agent Data Unit
Container Configurations
The following TS configuration parameters were agreed upon with regards to containers:
Parameter | Type | Default | Description |
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aducon | bool | false | Turns ADU Containers on/off |
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tscon | bool | false | Turns EDU Containers on/off |
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containers_56_style | bool | false | Determines if “state” statistics in the old style (5.6) are written. |
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containers_60_style | bool | true | Determines if “state” statistics in the new style (6.0) are written. |
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Following are examples of the results for a call scenario where an agent receives a queue call, hold and retrieves it, blind transfer to a second agent who concludes the call.
Values ALWAYS written:
ADU.Create | VDU.Create |
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loginid | ani |
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| dnis |
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| primary_ani |
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| primary_dnis |
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| loginid |
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| agent_key |
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ADU.Update | VDU.Update |
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voice.contactcount | phone |
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voice.acdname | ani |
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voice.connector | dnis |
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voice.connectorname | dest |
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voice.device | orig |
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voice.eduid | ext |
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voice.contactsoffered | loginid |
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| agent_key |
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voice.state.loggedin | agent.+ |
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voice.state.available |
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voice.state.active |
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voice.state.loggedout |
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