Chapter 2 The Agent Data Unit
Field Name | Description | Set By |
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<media>.<n>.state | The current media contact state. | Media Connector |
| Normalized contact states are: | Server |
| Alerting |
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| Active |
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| Completed |
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<media>.<n>.state.<state>. | The time that the media channel state | Media Connector |
starttime | started. | Server |
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modifier | This field identifies the login id or uuid of | ADU Server |
| the user who caused the event. It is |
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| inserted into each event that is sent to |
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| reporting packages. |
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owner | The loginid or UUID of the application | ADU Server |
| that created the ADUID, or that last used |
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| the Transfer/SetTransfer methods. |
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| (historical). |
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privileges | This field defines the agent’s capability to | Workflow Server & |
| manipulate agent attributes, such as task | IC Manager |
| load, for Avaya IC. |
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state | The current agent state of the agent. | Workflow Server & |
| Normalized agent states are: | Blender Server |
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| Available |
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| InitAuxWork |
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| AuxWork |
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statedetail | This field provides optional information | Blender Server |
| about the agent’s current state. |
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transfercount | The number of times the ADU was | ADU Server |
| transferred since it was created. |
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| (historical) |
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ts. | Container names beginning with ts. are | Definity Telephony |
| reserved for use by the Avaya Definity | Server |
| Telephony Server. |
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ts.<n>.loginid | The login id of the agent for the Avaya | Definity Telephony |
| Definity switch. | Server |
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ts.<n>.phone | Agent extension, where n is the contact | Definity Telephony |
| number for the agent on the Avaya | Server |
| Definity switch. |
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ts.<n>.ptype | The Phone | Definity Telephony |
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| Server |
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| (Sheet 3 of 4) |
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