Chapter 2 The Agent Data Unit

Field Name

Description

Set By

 

 

 

<media>.<n>.state

The current media contact state.

Media Connector

 

Normalized contact states are:

Server

 

Alerting

 

 

Active

 

 

On-Hold

 

 

￿Wrap-up

 

 

Completed

 

 

 

 

<media>.<n>.state.<state>.

The time that the media channel state

Media Connector

starttime

started.

Server

 

 

 

modifier

This field identifies the login id or uuid of

ADU Server

 

the user who caused the event. It is

 

 

inserted into each event that is sent to

 

 

reporting packages.

 

 

 

 

owner

The loginid or UUID of the application

ADU Server

 

that created the ADUID, or that last used

 

 

the Transfer/SetTransfer methods.

 

 

(historical).

 

 

 

 

privileges

This field defines the agent’s capability to

Workflow Server &

 

manipulate agent attributes, such as task

IC Manager

 

load, for Avaya IC.

 

 

 

 

state

The current agent state of the agent.

Workflow Server &

 

Normalized agent states are:

Blender Server

 

Logged-In

 

 

Logged-Out

 

 

Available

 

 

InitAuxWork

 

 

AuxWork

 

 

 

 

statedetail

This field provides optional information

Blender Server

 

about the agent’s current state.

 

 

 

 

transfercount

The number of times the ADU was

ADU Server

 

transferred since it was created.

 

 

(historical)

 

 

 

 

ts.

Container names beginning with ts. are

Definity Telephony

 

reserved for use by the Avaya Definity

Server

 

Telephony Server.

 

 

 

 

ts.<n>.loginid

The login id of the agent for the Avaya

Definity Telephony

 

Definity switch.

Server

 

 

 

ts.<n>.phone

Agent extension, where n is the contact

Definity Telephony

 

number for the agent on the Avaya

Server

 

Definity switch.

 

 

 

 

ts.<n>.ptype

The Phone type–eas, acd.

Definity Telephony

 

 

Server

 

 

 

 

 

(Sheet 3 of 4)

 

 

 

18 Agent Data Unit Server Programmer’s Guide

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Avaya DXX-1015-01 manual Sheet 3