3Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available.
4If you continue to have a problem, contact Avaya Technical Support by:
Logging in to the Avaya Technical Support Web site (http://www.avaya.com/support/qq).
Calling or faxing one of the following numbers from 8:30 a.m. to 8:30 p.m. (Eastern
Standard Time), Monday through Friday (excluding holidays):
Toll free in the U.S. only:
Direct line for international and domestic calls:
Direct line for faxes:
Sending email with your question or problem to crmsupport@avaya.com. You may be asked to email one or more files to Technical Support for analysis of your application and its environment.
Note: If you have difficulty reaching Avaya Technical Support through the above URL or email address, please go to www.avaya.com for further information.
Product Documentation
Most Avaya product documentation is available in both printed and online form. However, some reference material is available only online, and certain information is available only in printed form. A PDF document with detailed information about all of the documentation for the Avaya Interaction Center is included in the Doc directory on the product
Readme File
The Readme file is an HTML file included on the Avaya Interaction Center software
Electronic Documentation
The electronic documentation (in PDF or HTML format) for each Avaya Interaction Center product is installed automatically with the program. Electronic documentation for the entire Avaya product suite is included on the product
You can also view the documentation set online at http://www.avayadocs.com.
