2002, Avaya Inc. All Rights Reserved
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommu- nications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call Technical Service Center Toll Fraud Intervention Hotline at +1 800 643 2353.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or mali- cious access to or use of your company's telecommunications equipment) by some party.
Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent, subcon- tractor, or working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous
•Utilization (of capabilities special to the accessed equipment)
•Theft (such as, of intellectual property, financial assets, or
•Eavesdropping (privacy invasions to humans)
•Mischief (troubling, but apparently innocuous, tampering)
•Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intru- sion should occur, it could result in a variety of losses to your company (includ- ing but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).
Your Responsibility for Your Company's Telecommunications Security
The final responsibility for securing both this system and its networked equip- ment rests with you - an Avaya customer's system administrator, your telecom- munications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:
•Installation documents
•System administration documents
•Security documents
•
•Shared information between you and your peers
•Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your:
•
•
•Any other equipment networked to your Avaya products.
Avaya National Customer Care Center
Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number
is
Ordering Information
Avaya Publications Center
Voice: +1 800 457 1235
International Voice: 410 568 3680
Fax: +1 800 457 1764
International Fax: 410 891 0207
Email: totalware@gwsmail.com
Write: GlobalWare Solutions
Attention: Avaya Account Manager
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Order: Document No.
To order product documentation online, go to
http://www.avayadocs.com, click on Online Services, and select the appropri- ate product group.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software License Agreement” or other applicable documentation provided with your package to establish the terms of the limited warranty.
Avaya Web Page
http://www.avaya.com
Trademarks
Avaya, Conversant, CustomerQ, Definity, DefinityOne, Nabnasset, Quintus, and WebQ are registered trademarks or trademarks of Avaya Inc. in the United States or other countries or both.
Portions of Avaya Interaction Center include technology used under license as listed below, and are copyright of the respective companies and/or their licen- sors:
ActivePerl is a trademark of ActiveState Tool Corp. This product includes software developed by the Apache Software Foundation (http://www.apache.org/). Cognos, Impromptu and Powerplay are registered trademarks of Cognos Incorporated. YACC++ is a registered trademark of Compiler Resources, Inc. APEX, ComponentOne, VideoSoft, True DBGrid, VSVIEW, SizerOne,
Oracle® SQL/Services are trademarks or registered trademarks of Oracle Corporation. Rogue Wave and .h++ are registered trademarks of Rogue Wave Software Inc. SourcePro is a trademark of Rogue Wave Software, Inc. Siebel is a trademark of Siebel Systems, Inc. BasicScript is a registered trademark of Summit Software Company. Sun, iPlanet, Java, Solaris JRE, J2EE, JavaServer Pages, and all
Other product and brand names are trademarks of their respective owners.
Acknowledgment
This document was written by the CRM Information Development group of Avaya
