2002, Avaya Inc.All Rights ReservedNotice
Every effort was made to ensure that the information in this book was complete
and accurate at the time of printing. However, information is subject to change.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an
unauthorized party (for example, a person who is not a corporate employee,
agent, subcontractor, or working on your company's behalf). Be aware that
there may be a risk of toll fraud associated with your system and that, if toll
fraud occurs, it can result in substantial additional charges for your telecommu-
nications services.
Avaya Fraud Intervention
If you

suspect that you are being victimized

by toll fraud and you need technical
support or assistance, call Technical Service Center Toll Fraud Intervention
Hotline at +1800643 2353.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communications) is
the prevention of any type of intrusion to (that is, either unauthorized or mali-
cious access to or use of your company's telecommunications equipment) by
some party.
Your company's “telecommunications equipment” includes both this Avaya
product and any other voice/data/video equipment that could be accessed via
this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent, subcon-
tractor, or working on your company's behalf. Whereas, a “malicious party” is
anyone (including someone who may be otherwise authorized) who accesses
your telecommunications equipment with either malicious or mischievous
intent.
Such intrusions may be either to/through synchronous (time-multiplexed and/or
circuit-based) or asynchronous (character-, message-, or packet-based) equip-
ment or interfaces for reasons of:
•Utilization (of capabilities special to the accessed equipment)
•Theft (such as, of intellectual property, financial assets, or toll-facility
access)
•Eavesdropping (privacy invasions to humans)
•Mischief (troubling, but apparently innocuous, tampering)
•Harm (such as harmful tampering, data loss or alteration, regardless of
motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with
your system and/or its networked equipment. Also realize that, if such an intru-
sion should occur, it could result in a variety of losses to your company (includ-
ing but not limited to, human/data privacy, intellectual property, material assets,
financial resources, labor costs, and/or legal costs).
Your Responsibility for Your Company's Telecommunications Security
The final responsibility for securing both this system and its networked equip-
ment rests with you - an Avaya customer's system administrator, your telecom-
munications peers, and your managers. Base the fulfillment of your
responsibility on acquired knowledge and resources from a variety of sources
including but not limited to:
•Installation documents
•System administration documents
•Security documents
•Hardware-/software-based security tools
•Shared information between you and your peers
•Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your
peers should carefully program and configure your:
•Avaya-provided telecommunications systems and their interfaces
•Avaya-provided software applications, as well as their underlying
hardware/software platforms and interfaces
•Any other equipment networked to your Avaya products.
Avaya National Customer Care Center
Avaya provides a telephone number for you to use to report problems or to ask
questions about your contact center. The support telephone number
is1-800-242-2121.
Ordering Information
Avaya Publications Center
Voice: +1 800 457 1235
International Voice: 410 568 3680
Fax: +1 800 457 1764
International Fax: 410 891 0207
Email: totalware@gwsmail.com
Write: GlobalWare Solutions
Attention: Avaya Account Manager
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Order: Document No. DXX-1015-01, Issue 1.0, June 2002
To order product documentation online, go to
http://www.avayadocs.com, click on Online Services, and select the appropri-
ate product group.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to the “Limited
Use Software License Agreement” or other applicable documentation provided
with your package to establish the terms of the limited warranty.
Avaya Web Page
http://www.avaya.com
Trademarks
Avaya, Conversant, CustomerQ, Definity, DefinityOne, Nabnasset, Quintus,
and WebQ are registered trademarks or trademarks of Avaya Inc. in the United
States or other countries or both.
Portions of Avaya Interaction Center include technology used under license as
listed below, and are copyright of the respective companies and/or their licen-
sors:
ActivePerl is a trademark of ActiveState Tool Corp. This product includes
software developed by the Apache Software Foundation
(http://www.apache.org/). Cognos, Impromptu and Powerplay are registered
trademarks of Cognos Incorporated. YACC++ is a registered trademark of
Compiler Resources, Inc. APEX, ComponentOne, VideoSoft, True DBGrid,
VSVIEW, SizerOne, VS-OC X, VSFlexGrid , VSFORUM, VSREP ORTS,
VSDOCX, VSSPELL, and TrueDBList are either registered trademarks or
trademarks of ComponentOne LLC. CT Connect, Dialogic, Intel, and Pentium
are trademarks or registered trademarks of Intel Corporation or its subsidiaries
in the United States and other countries. Hummingbird is a registered
trademark of Hummingbird, Ltd. SearchServer is a trademark of Hummingbird,
Ltd. RISC System/6000 and DirectTalk/2 are trademarks of International
Business Machines Corporation in the United States or other countries or both.
IBM, OS/2, AS/400, CICS, WebSphere, CT, VisualAge, and DirectTalk are
registered trademarks of International Business Machines Corporation in the
United States or other countries or both. Lotus and Lotus Sametime are
trademarks or registered trademarks of Lotus Development Corporation and/or
IBM Corp oratio n in th e Unite d States , oth er coun trie s, or bot h. Vis ualX i s a
registered trademark of Intergroup Technologies, Inc. ActiveX, Visio, Internet
Explorer, Windows, Windows NT, Windows 2000, Win32s, SQL Server,
Visual Basic, Visual C++, Outlook, and FrontPage are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries. TimesTen is a registered trademark of TimesTen Performance
Software. Oracle is a registered trademark, and Oracle8i and
Oracle ® SQL/Services are trademarks or registered trademarks of Oracle
Corporation. Rogue Wave and .h++ are registered trademarks of Rogue Wave
Software Inc. SourcePro is a trademark of Rogue Wave Software, Inc. Siebel is
a trademark of Siebel Systems, Inc. BasicScript is a registered trademark of
Summit Software Company. Sun, iPlanet, Java, Solaris JRE, J2EE,
JavaServer Pages, and all Java-based trademarks are trademarks or
registered trademarks of Sun Microsystems, Inc. in the United States, other
countries, or both. SPARC is a registered trademark of SPARC International,
Inc. Products bearing SPARC trademarks are based on an architecture devel-
oped by Sun Microsystems, Inc. In3D is a trademark of Visual Insights, Inc.
InstallShield® is a registered trademark and service mark of InstallShield
Software Corporation in the United States and/or other countries. ORBacus is a
trademark of IONA Technologies PLC. Formula One is a licensed trademark
and Tidestone Technologies, Inc. Visual Components, First Impression, and
VisualSpeller are registered trademarks of Tidestone Technologies, Inc. JRun
is a trademark of Macromedia, Inc. in the United States and/or other countries.
Intervoice is a registered trademark of Intervoice-Brite, Inc. UNIX is a
registered trademark of The Open Group in the United States and other
countries. Acrobat is a registered trademark of Adobe Systems.
Other product and brand names are trademarks of their respective owners.
Acknowledgment
This document was written by the CRM Information Development group of
Avaya