Avaya G700, S8300 The Upgrade Tool

1Roadmap and Reference

Wizards for Installations and Upgrades

32 Installation and Upgrades for G700 and S8300

December 2003

•Telephone button assignments

•TTI codes

•Voice mail hunt group number and coverage path

The Upgrade Tool

The LSP/Gateway Upgrade Tool allows you to schedule automatic upgrades of Local Survivable

Processors (LSPs) and G350 and G700 Media Gateways from the primary controller. The primary

controller can be an S8300, S8500 or an S8700. With the upgrade tool, you do not have to physically be

at the LSP and gateway locations in order to perform the upgrades. Additionally, you do not have to run

the upgrades one by one. You simply enter the needed information for all LSPs, G350s, and G700s into

the upgrade tool. Then, at the scheduled time, the Upgrade Tool automatically upgrades the software and

firmware on all the specified LSPs and gateways.

NOTE:

You must still complete the normal prerequisite tasks such as completing the RFA process

for license files and uploading the most recent .tar file (for an LSP) to the

/var/home/ftp/pub directory or uploading the most recent firmware (for a media gateway)

to a TFTP server.

You cannot use the Upgrade Tool to do the

following:

•Install a new LSP or G350 or G700 Media Gateway. For each new installation, you must be on

site and use the Avaya Installation Wizard (for an LSP), the Avaya Gateway Installation Wizard

(for a media gateway), or perform a manual i nstallation.

•Upgrade LSPs to Avaya Communication Manager 2.0. An LSP must already have

Communication Manager 2.0 or higher. Thus, the Upgrade Tool is used for upgrades to software

higher than Communication Manager 2.0.

•Upgrade an active LSP (one that has taken control of calls because of a problem with the primary

controller)

•Upgrade the S8300 Media Server acting as the primary controller.

•Upgrade an S8500 or S8700 Media Server.

•Upgrade P330 Expansion modules.

•Upgrade G600, G650, CMC1, SCC1, or MCC1 Media Gateways.

The Upgrade Tool ships with the media servers and is available on the home page of the media server’s

Maintenance Web Interface. For more information, see Job Aid: Upgrade Tool and Worksheets.

Contents

Main Page Page Page Contents About This Book 21 1 Roadmap and Reference 27 Page 2 Installing Hardware for the G700 Media Gateway and S8300 Media Server 69 3 Installing a New G700 with an S8300 101 Page 4 Installing a New G700 without an S8300 171 5 Upgrading an Existing G700 with an S8300 R1.x to R2.0 211 Page Page 6 Upgrading an Existing G700 with an S8300 R2.0 to R2.x 263 Page 7 Upgrading an Existing G700 without an S8300 301 8 Connecting Telephones and Adjunct Systems 315 A Technical Information 345 B Information Checklists 347 Page Page About This Book Overview Audience Using this book Conventions Physical dimensions Terminology Typography Downloading this book Downloading this book 1 2 3 4 5 6 7 Safety labels and security alert labels Related resources Technical assistance Within the United States International Trademarks Ordering Documentation Sending us comments 1 Wizards for Installations and Upgrades Wizard Reference Web Page Wizard Summary The Avaya Installation Wizard (IW) Page The Upgrade Tool The Avaya Gateway Installation Wizard Installation Roadmap and Task Lists Checklist 1: Install a New G700 with an S8300 (Primary or LSP) Page Page Checklist 2: Install a New G700 without an S8300 Page Checklist 3 Upgrade an Existing G700 with an S8300 (R1.x to R2.0) Page Checklist 4 Upgrade an Existing G700 with an S8300 (R2.0 to R2.x) Page Checklist 5: Upgrade an Existing G700 without an S8300 Connection and Login Methods Connection and Login Methods 46 Installation and Upgrades for G700 and S8300 Connection Overview Review Physical Access Methods 1 Summary of S8300 and G700 Access Methods and Tasks 2 Initial Configuration and Maintenance S8300 Laptop Configuration for a Direct Connection to the Services Port Settings for a Direct Connection to S8300, S8500, or S8700 Services Port 1 2 Page Page 1 2 a b c d e a b c d Connection Methods Connect Laptop to Services Port of S8300 1 2 3 4 Connect Laptop to the G700 Serial Port Page Page Page Page Log in Methods Page Page Page 8 9 Open the Replace variable w/ ProductName SAT Screens 1 2 3 4 Log in to the P330 stack Processor with a Direct Connection to the Services Port Log in to the P330 Stack Processor with a LAN Connection 1 2 Log in to the P330 Stack Processor with a Direct Serial Connection 1 2 Avaya Site Administration 7 8 9 10 11 12 13 14 Navigational Aid for CLI Commands Terminal Emulation Function Keys for Communication Manager Page 2 G700 Media Gateway and S8300 Media Server 2 Getting Started G700 Media Gateway Media Modules 1 2 3 4 5 X330W-4DS1 S8300 LED Indicators Media Servers Page Endpoint and Adjunct Components Plan the Installation Page Network Integration Installation and Cabling On Site Checklist Environmental Verification Power Verification Unpack and Check the Order Installation and Cabling 80 Installation and Upgrades for G700 and S8300 Install the G700 Media Gateway scdcrck4 LAO 030203 Page Page Insert the Avaya S8300 Media Server (If Necessary for Standalone Service or LSP) 1 a b 2 3 Page Insert the Media Modules 3 4 5 Insert an Expansion Module 1 2 3 4 Insert an Avaya X330STK Stacking Module 1 2 3 4 Cable Multiple Units Page 1 2 3 4 5 Attach Ground Conductors General Grounding Requirements DANGER: Approved Grounds Connect the Safety Ground 1 2 3 4 5 Connect AC Power Power Requirements Test the AC Outlet Page Page 5 Check and Connect DC Power 1 2 3 4 5 a b Installation and Upgrades for G700 and S8300 99 Figure 15: DC Wiring Diagram Battery You have now completed the initial installation of the G700 Media Gateway. Ground discharge bar Page 3 S8300 Installation Overview G700 components Software and firmware files System Access Initial Access to the G700 1 Page Page Page Page On-Site Preparation for the Installation Install the New License File, If Necessary Page Page 4 Run Save Translations (Only If New License and/or Authentication Files Installed) 1 2 Determine Necessary Upgrades to the S8300 Transfer Files from a CD or Laptop Page Page Install New Software on the S8300 Verify the Time, Date, and Time Zone 3 4 5 6 8 9 10 11 12 13 14 Make the Upgrade Permanent 1 2 Install Communication Manager update (patch) files, if any 2 3 4 5 6 7 8 Configure the S8300 Select Method Screen 4 5 Set Server Identities Screen 6 7 Configure Ethernet Interfaces Screen 8 9 Page 12 13 Ethernet Adjuncts Screen 14 15 16 External DNS Server Configuration Screen 18 19 Page Network Time Server Screen 22 23 24 Set Modem Interface Screen Warning Screen 25 26 27 28 Updating System Files Screen Provide the keys.install File (If Necessary) Page Configure the G700 Media Gateway 1 1 2 3 4 5 6 7 8 1 3 2 3 6 8 9 10 11 1 3 Set up the Controller List for the G700 Media Gateway 1 2 3 Set the LSP Transition Points 1 2 3 Page Install New Firmware on the G700 Page Page Page Page Page Administer Communication Manager The Primary Controller is an S8300 2 1 2 3 Associate LSPs with Network Regions 1 2 4 1 2 1 The Primary Controller is an S8500 or S8700 (the S8300 Is an LSP) Assign Node Names and IP Addresses for the C-LANs and LSPs 1 2 1 2 3 4 5 Assign LSPs to the Network Regions 1 2 4 2 1 3 1 Administer the Media Gateway 1 6 2 3 4 5 7 1 2 1 2 Considerations for IP Phones Supported by a Local Survivable Processor Transition of Control from Primary Controller to LSP Set Up SNMP Alarming on the G700 1 2 3 4 5 4 1 2 3 4 Complete the Installation of S8300 (if the Primary Controller) 1 2 3 4 5 Complete the Installation Process Page 4 without an S8300 Installation Overview System Components G700 components Initial Access to the G700 Access to the S8300 and G700 1 Page Get the Serial Number of the G700, Set Up the TFTP Server on Your Laptop or on a Customer PC, if Necessary Page Page 4 5 6 7 Configure the G700 1 1 2 3 4 5 6 7 8 1 3 2 3 6 8 9 10 11 1 3 3 1 2 3 5 4 1 2 3 2 3 6 8 9 10 11 3 2 3 Set up the Controller List for the G700 Media Gateway 1 2 3 Set the LSP Transition Points 1 2 3 Page Prepare to Install Firmware on the G700 Access the P330 Stack Processor Page Page Install New Firmware on the G700 Media Gateway Firmware Installation Procedures Install New Firmware on the P330 Stack 1 1 Install New Firmware on the G700 Media Page Page Page Administer Communication Manager The Primary Controller is an S8300 2 1 2 3 Associate LSPs with Network Regions 1 2 4 1 The Primary Controller is an S8500 or S8700 Assign Node Names and IP Addresses for the C-LANs and LSPs 1 2 1 2 3 4 5 Assign LSPs to the Network Regions 1 2 4 2 1 3 1 2 3 7 4 5 6 1 2 1 2 Complete the Installation Process Page 5 with an S8300 R1.x to R2.0 System Access Task Summary Before Going to the Site On-site Preparation Tasks S8300 Upgrade Tasks G700 Upgrade Using the Wizards G700 Manual Upgrade Tasks Post-Upgrade Tasks Get USB CD-ROM Drive Collect Upgrade Information If Upgrading from Release 1.1, Fill in the EPW Get the Serial Number of the G700, Check Number of Allocated Ports Get Software/Firmware Files 1 2 3 4 5 6 Complete the RFA Process (Obtain license and password file) Page On-site Preparation for the Upgrade Access to the S8300 Check Current Software Release 1 2 3 Pre-Upgrade Tasks If the S8300 is the Primary Controller Clear Alarms 1 2 3 4 Check Link Status 1 Page 1 3 Disable Alarm Origination 1 2 3 Get IA770 (AUDIX) Data and Stop IA770 (if IA770 is being used) 1 2 3 4 5 6 7 8 Page Record Configuration Information Upgrade the S8300 Install the Pre-Upgrade Software Update (patch) Update procedure 1 2 3 4 1 a b c 2 3 4 5 10 6 7 Back Up the System Files (Linux Migration Web Procedure) Linux Migration Backup 1 2 3 4 5 Upgrade the S8300 Page Page Page Verify Software Version 1 2 3 Copy Files to the S8300 1 Page Configure the Network Parameters 1 2 3 4 If Upgrading from a Pre-1.2 Release Verify Connectivity Restore the Linux Migration Backup File 3 Page Page 2 Install Post-Upgrade Communication Manager Update File from Your Laptop, if any 1 2 3 4 5 6 7 8 Verify Media Server Configuration 1 2 3 4 5 6 7 Install the New License File 1 2 Install the New Authentication File 1 2 3 Save Translations Page Verify Operation 1 2 3 4 Next Steps Upgrade the Firmware on the G700 Using the Installation Wizard Using the Upgrade Tool Manual Upgrade Procedures Page Page Page Page Page Install New Firmware on Other G700 Media Gateways 1 2 3 If the S8300 is Using IA770 Install and Restart IA770 Page Save Translations Complete the Upgrade Process (S8300 is the Primary Controller) Check Media Modules 1 2 3 Enable Scheduled Maintenance Re-enable Alarm Origination 1 2 3 Back up the System Restart LSPs (if any) Page 6 with an S8300 R2.0 to R2.x System Access Task Summary Before Going to the Site On-Site Preparation Tasks S8300 Upgrade Tasks G700 Upgrade Using the Wizards G700 Manual Upgrade Tasks Post-upgrade Tasks Collect Upgrade Information Get the Serial Number of the G700, 2 Check Number of Allocated Ports 1 Get Software/Firmware Files Complete the RFA Process (Obtain license and password file) Page Obtain the Static Craft Password 1 2 3 4 5 6 On-site Preparation for the Upgrade Access to the S8300 Pre-Upgrade Tasks If the T arget S8300 is the Primary Controller Disable Scheduled Maintenance 1 2 Check for Translation Corruption 1 2 Stop the LSPs (if applicable) 1 Get IA770 (AUDIX) Data and Stop IA770 (if IA770 is being used) 1 2 3 4 5 6 Back up recovery system files Page 5 6 Install New License and Authentication Files, If Necessary If Necessary, Rename Old License and Authentication Files from S8300 FTP Directory 1 2 3 4 5 6 Load License File (from Your Laptop) Page Page 4 Run Save Translations (Only If New License and/or Authentication Files Installed) 1 2 Transfer Files from a CD or Laptop Page Page Upgrade the S8300 Install the Upgrade Software Using the Wizard Manual Installation Install New Software 1 2 3 4 5 6 8 9 10 11 12 13 14 Make the Upgrade Permanent 1 2 Install Post-Upgrade Communication Manager Update File from Your Laptop, if any 1 2 3 4 5 6 7 8 Upgrade the Firmware on the G700 Using the Installation Wizard Using the Upgrade Tool Manual Upgrade Procedures Verify the Contents of the tftpboot Directory Page Page Page Page Page Install New Firmware on Other G700 Media Gateways 1 2 3 Complete the Upgrade Process (S8300 is the Primary Controller) Check Media Modules Enable Scheduled Maintenance Busy Out Trunks Check for Translation Corruption Back up the System Restart LSPs (if any) 1 2 Page 7 without an S8300 Upgrade Overview System Components G700 components System Access Get the Serial Number of the G700, Set Up the TFTP Server on Your Laptop or on a Customer PC, if Necessary 1 2 3 4 5 6 Page 4 5 6 7 On-Site Preparation for the Upgrade Access the P330 Stack Processor Page Page Install New Firmware on the G700 Media Gateway Firmware Installation Procedures Install New Firmware on the P330 Stack 1 1 Install New Firmware on the G700 Media Page Page Page Page 8 Adjunct Systems Installation and Wiring Telephones and Power Supplies Connectable Telephones and Consoles Connect Telephones Install and Wire Telephone Power Supplies Typical Adjunct Power Connections Page Page 1152A1 Mid-Span Power Distribution Unit 1 2 Page 1 2 3 Page 1 2 1 2 3 1151B1 and 1151B2 Power Supplies Install Emergency Transfer Unit and Associated Telephones Connect an Analog Station or 2-Wire Digital Station 1 2 3 4 5 Complete the Telephone Installation Process Install the Coupled Bonding Conductor 1 2 3 Page IA 770 INTUITY AUDIX Messaging Application Shared Resources of Coresidency CWY1Board and Software No Data Link and No Voice Ports to Connect AUDIX Hunt Group Still Necessary IA 770 INTUITY AUDIX Installations and S8300 Upgrades for IA 770 INTUITY AUDIX INTUITY AUDIX LX Messaging System ASAI Co-Resident DEFINITY LAN Gateway (DLG) Administration Task Summary (for the S8300 Media Server) 1 2 1 2 3 Call Center Avaya G700 Announcement Software 3,000 over multiple G700 Avaya Integrated Management Avaya ATM WAN Survivabl e Processor Manager Avaya Directory Enabled Management Avaya MultiService Network Manager Avaya MultiService SMON Manager Avaya Fault and Performance Manager Avaya Proxy Agent Avaya Configuration Manager Avaya Site Administration Avaya Terminal Configuration Avaya Terminal Emulator Avaya Voice Announcement Over LAN Manager Avaya VoIP Monitoring Manager Uninterruptible Power Supply (UPS) Page A A Avaya G700 Media Gateway Technical Specifications A Cabling Equipment B Installers Checklist Page Serial Number and Login Information Set-Up for P330 Stack Processor Set Up for G700 Media Gateway Processor (MGP) Set Up for VoiP Resources Set Up for S8300 Media Server Installation Site Information Stack Layout Page C Page Page Page Page Page Page Page D D Page Index Numerics A B C D E F G I N P R S T