Baldor MN1928 Introduction, Troubleshooting, Problem diagnosis, SupportMe feature

7 Troubleshooting 7

7.1 Introduction

This section explains common problems and their solutions. If you want to know the meaning of the LED indicators, see section 7.2.

7.1.1 Problem diagnosis

If you have followed all the instructions in this manual in sequence, you should have few problems installing the NextMove ES. If you do have a problem, read this section first.

In WorkBench v5, use the Error Log tool to view recent errors and then check the help file. If you cannot solve the problem or the problem persists, the SupportMe feature can be used.

7.1.2 SupportMe feature

The SupportMe feature is available from the Help menu, or by clicking the button on the motion toolbar. SupportMe can be used to gather information which can then be e-mailed, saved as a text file, or copied to another application. The PC must have e-mail facilities to use the e-mail feature. If you prefer to contact Baldor technical support by telephone or fax, contact details are provided at the front of this manual. Please have the following information ready:

HThe serial number of your NextMove ES (if known).

HUse the Help, SupportMe menu item in WorkBench v5 to view details about your system.

HThe type of drive amplifier and motor that you are using.

HA clear description of what you are trying to do, for example performing fine-tuning.

HA clear description of the symptoms that you can observe, for example error messages displayed in WorkBench v5, or the current value of any of the Mint error keywords

AXISERROR, AXISSTATUS, INITERROR, and MISCERROR.

HThe type of motion generated in the motor shaft.

HGive a list of any parameters that you have setup, for example the gain settings you have entered.

MN1928 Troubleshooting 7-1