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| www.supportme.net |
7.2.5 WorkBench v5 |
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| Symptom | Check |
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| The Spy window | The system refresh has been disabled. Go to the Tools, Options |
| does not update | menu item, select the System tab and then choose a System |
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| Refresh Rate (500ms is recommended). |
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| Firmware download | Confirm that you have the correct version of firmware. Attempting to |
| fails | download certain older versions of firmware (intended for models |
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| without USB), will cause the download to fail. Download the latest |
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| version of firmware. |
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| Cannot communicate | After firmware download, always power cycle the controller (remove |
| with the controller | 24V power and then reconnect). |
| after downloading |
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| firmware. |
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| WorkBench v5 loses | Check that the NextMove ES is powered. |
| contact with | Check that a “USB Motion Controller” device is listed in Windows |
| NextMove ESB while | Device Manager. If not, there could be a problem with the PC’s USB |
| connected using | interface. |
| USB |
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7.2.6 CANopen |
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| Symptom | Check |
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| The CANopen bus is | This means that the internal CAN controller in the NextMove ES is |
| ‘passive’ | experiencing a number of Tx and/or Rx errors, greater than the |
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| passive threshold of 127. |
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| Check: |
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| H |
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| connector, to power the |
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| H There is at least one other CANopen node in the |
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| network. |
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| H The network is terminated only at the ends, not at |
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| intermediate nodes. |
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| H All nodes on the network are running at the same |
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| baud rate. |
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| H All nodes have been assigned a unique node ID. |
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| H The integrity of the CAN cables. |
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| The NextMove ES should recover from the ‘passive’ state once the |
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| problem has been rectified (this may take several seconds). |
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| MN1928 |
