8Appendix, 1Troubleshooting | Bosch Appliances X10 SN specs

VideoJet X10 SN	Appendix en 103

8Appendix

8.1Troubleshooting

If you are unable to resolve a malfunction, please contact your supplier or systems integrator, or go directly to Bosch Security Systems Customer Service.

You can view a range of information about your unit version on the System Overview page (see Section 5.45 Advanced Mode: System Overview, page 86). Make a note of this information before contacting Customer Service. You can download an internal maintenance log from the unit on the Maintenance page if you wish to send it to Customer Service by e-mail (see Section Maintenance log, page 85).

The following tables are intended to help you identify the causes of malfunctions and correct them where possible.

Bosch Security Systems

Installation and Operating Manual

DOC V4.0 2009.06

Page 103

Image 103

Bosch Appliances X10 SN manual 8Appendix, 1Troubleshooting

Contents

VideoJet X10 SN Page Table of Contents Appendix 103 Maintenance and Upgrades 101Troubleshooting 103 General Malfunctions 104 Operation Unit 113 Protocols/Standards 114 Specifications 113Glossary 115 Index 119 Page Intended Use PrefaceAbout this Manual Conventions in this Manual 5Rating Plate EU DirectivesDirective Electric Shock Hazard Safety InformationInstallation and Operation Maintenance and RepairPage Scope of Delivery Product Description Additional Operational Requirements Additional Configuration RequirementsSystem Requirements General Requirements Overview of Functions Snapshots Remote ControlBackup Tamper Detection and Motion Detectors Https Summary Connect LED Flashes green when the unit is connected to a videoFlashes orange when activity is detected on the CF card Connections on the Front Panel Compact Flash slot Connections on the Rear PanelPage 1Preparations 4Installation2Mounting 3Connections Data Interface Alarm InputsCheck that the connection is secure Remote Indication of the Connection Status Relay Outputs Backup Power Supply Installing the Program Power On/Power OffSetup Using the Configuration Manager Power Supply Additional Parameters Configuring the VideoJet X10 SNClick Unit network settings... in the popup menu RebootPage System Requirements Configuration Using a Web Browser1Connecting Installing Mpeg ActiveX Maximum Number of Connections Establishing the Connection Protected VideoJet X10 SN Configuration MenuProtected Network Navigation Starting ConfigurationMaking Changes Password Basic Mode Unit AccessDevice name Time server IP address Basic Mode Date/TimeConfirm password Unit date/Unit time/Unit time zone Subnet mask Basic Mode NetworkTime server type IP address Basic Mode Encoder Profile Basic Mode Recording Basic Mode Audio Advanced Mode Identification Basic Mode System OverviewDevice ID Initiator extension Basic Mode System Overview, Advanced Mode Password Unit time zone Advanced Mode Date/TimeDate format Unit date/Unit time Camera name stamping Advanced Mode Display StampingTime stamping Advanced Mode Appearance Advanced Mode Livepage Functions Lease time s Show alarm inputsTransmit audio Bilinx control Advanced Mode Video Input Advanced Mode Logging Brightness Advanced Mode Picture SettingsContrast Saturation Advanced Mode Encoder Profile Profile name Preview for Encoding interval Video resolutionDefault Target data rate Priority Advanced Mode AudioVideo quality Deblocking filter Advanced Mode Storage Management ISCSI Media Activating and Configuring Storage MediaDevice manager Recording media Formatting Storage Media Advanced Mode Remote Video DeviceDeactivating Storage Media Advanced Mode Recording Profiles Alarm input / Motion alarm / Video loss alarm Pre-alarm timePost-alarm time Post-alarm profile Corresponds to Stream 1, Recording 2 corresponds to Stream Advanced Mode Retention TimeRecording includes Retention time Camera Advanced Mode Recording Scheduler Activating the Recording HolidaysDeleting Holidays Time periods Connect on alarm Advanced Mode Recording StatusAdvanced Mode Alarm Connections Cannot change any of these settings Video transmission Destination passwordNumber of destination IP address Destination IP address Auto-connect Video outputDecoder SSL encryption Advanced Mode VCA Advanced Mode VCA Profiles Motion detector MOTION+ only VCA configurationAlarm status Analysis type Select Area MOTION+ only Trigger delay sSensitivity MOTION+ only Minimum object size MOTION+ only Scene too noisy Global changeScene too bright Scene too dark Changes Advanced Mode VCA Scheduled Holidays Trigger Advanced Mode VCA Event Triggered Trigger active Advanced Mode Audio AlarmDelay s Audio alarm Name Advanced Mode Alarm E-MailSignal Ranges Send alarm e-mail Format Smtp passwordMail server IP address Smtp user name Advanced Mode Alarm Task Editor Alarm input Advanced Mode Alarm InputsAdvanced Mode Relay You can configure the alarm inputs of the VideoJet X10 SN 10 s Relay follows Operating modeVideo alarm Motion alarm Advanced Mode COM1 Advanced Mode Network Https browser port Automatic IP assignmentDNS server address Http browser port Telnet support Interface mode ETHEnable DynDNS RCP+ port Force registration now Advanced Mode AdvancedStatus Identity AuthenticationSnmp host address / 2. Snmp host address Snmp traps Multicast Address Advanced Mode MulticastingSettings must be made individually for each stream Enable Advanced Mode Jpeg Posting Advanced Mode Encryption Configuration Advanced Mode MaintenanceFirmware SSL certificate Maintenance logUpload Download Advanced Mode System Overview Advanced Mode Licenses Function Test Page Operation with Microsoft Internet Explorer OperationSequences En Operation VideoJet X10 SN Image Selection To access protected areasLivepage System Digital I/O View ControlTriggering Relay Audio Function System Log / Event Log Running Recording Program Image ResolutionSaving Snapshots Recording Video Sequences Recording RecordingsControlling a Playback You can use the slide control to control playback speed Trick ModeButtons Slide Control Start the Player by double-clicking the Player icon Installing the PlayerBe installed on the computer Archive Player Connecting on Alarm ConnectingHardware Connections Between Video Servers Closing the Connection with a Terminal Program Connecting with a Terminal Program 9Operation Using Software Decoders Testing the Network Connection Maintenance and Upgrades2Unit Reset Transfer and Disposal Repairs 8Appendix 1Troubleshooting General Malfunctions Malfunction Possible causes Recommended solutionLivepage Functions pages VideoJet X10 SNAppendix en Malfunctions with iSCSI Connections Flashes orange Activity on CF card 4LEDs Network Connection 5Processor Load7Serial Interface Contact Function Contact RS-232 mode RS-422 mode RS-485 modeTerminal Block Pin Assignment Data Terminal Configuring the TerminalCommand Inputs Communication with Terminal Program Assigning an IP Address 10Copyrights Unit Specifications Video standards Protocols/Standards802.1x File Transfer Protocol GlossaryBosch Video over IP unit Internet or LAN Internet Control Message Protocol Integrated Services Digital NetworkMedia Access Control Server and browser Variable packet runtime Ping Parameters Values used for configurationAs a plug connector for high-speed network connections Transfer rates for example over the Internet User Datagram Protocol Subnet mask See Net maskTransmission Control Protocol See SSL Index Radius VideoJet X10 SN Index de Page Page Bosch Sicherheitssysteme GmbH