Black Box ET1000A, ET0010A, EncrypTight, ET0100A manual To retrieve log files from an appliance

Retrieving Appliance Log Files

To retrieve log files from an appliance:

1Verify that an FTP server is running on the ETEMS workstation.

2In the Appliance Manager, select the target appliances in the Appliances view. ETEMS can retrieve logs from multiple appliance in a single operation.

3On the Tools menu, click Retrieve Appliance Logs.

4In the Retrieve Appliance Logs window, enter the FTP server site information as described in Table 62. Do not use the following special characters in the FTP user name and password: @ : ? # < > &.

5Click Verify to confirm that the FTP site is valid. If it is not, ETEMS displays a message indicating the nature of the problem.

6Click Retrieve Logs. The status of the operation is displayed in the Result column of the Retrieve Appliance Logs window.

7When retrieving log files from a single appliance, ETEMS displays the log files in whatever application you have associated with .txt files, such as Notepad or WordPad. Log files are easier to read in WordPad than Notepad because of the line breaks that WordPad inserts in the file. When retrieving log files from multiple appliances, ETEMS does not automatically launch a log viewer application. Instead, select the log files of interest and open them with a text file editor.

Table 62 FTP server site information for log retrieval

Field	Description
Host	IP address of the management workstation. If you are retrieving log files
	from a host that has already been configured, you can select its IP address
	from the Host box. ETEMS completes the remaining FTP server information
	for you based on the selected host IP address.
	ETEP 1.6 and later appliances support IPv4 and IPv6 addresses. If you are
	using an IPv6 host address, all of the selected appliances must support
	IPv6.
FTP Home Directory	The path of the FTP root directory on the management workstation. You
Path	must enter the complete path. No other directories are allowed. ETEMS uses
	this path to locate the log files after they are uploaded from the appliance in
	order to display them.
User	User ID of a user on the FTP server. Do not use the following characters: @
	: ? # < > &

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