Black Box ET0010A, ET1000A Etkms Troubleshooting Tools, Etkms Server Operation, PEP Log Files

Models: EncrypTight ET0100A ET0010A ET1000A

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ETPM and ETKMS Troubleshooting

PEP Log Files

You can retrieve and view log files from any PEP using ETEMS. When a PEP receives a command from ETEMS, it sends its log files to the designated FTP server. To use this feature you must have FTP server software running on the ETEMS workstation.

If a PEP contains several log files, ETEMS combines the log files into a single file. ETEMS creates a directory named cvLogFiles in the FTP root directory, where the combined log files are stored as .txt files. The combined log file name is based on the appliance’s management IP address and the timestamp of when the log was received.

For more information about working with log files, refer to “Retrieving Appliance Log Files” on page 228.

The available logging configuration settings vary depending on the model of the PEP. For more information, refer to the configuration chapter for your PEP.

ETKMS Troubleshooting Tools

External ETKMSs provide a number of tools that you can use to troubleshoot problems.

This section includes the following topics:

“ETKMS Server Operation” on page 242

“Optimizing Time Synchronization” on page 243

“Shutting Down or Restarting an External ETKMS” on page 243

“Resetting the Admin Password” on page 243

ETKMS Server Operation

This section describes some Linux commands that are useful for identifying the applications and services running on an external ETKMS. If you have physical access to the ETKMS, you can log in directly on the ETKMS server, or you can use an ssh client to log in remotely.

Table 66

Linux Commands

 

 

 

 

Command

 

Description

chkconfig --list

Lists the configuration status of each known application that

 

 

started at each of the various run levels.

chkconfig --list fgrep

Lists the configuration status of applications that started at

“3:on”

 

run level 3. This is the normal operating level for the Linux

 

 

operating system.

service --status-all

Lists the status of all known services.

service --status-all fgrep

Lists the status of services that are currently running.

“is running”

 

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EncrypTight User Guide

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Black Box ET0010A Etkms Troubleshooting Tools, Etkms Server Operation, PEP Log Files, Linux Commands, Command Description