Black Box ET0010A, ET1000A, EncrypTight Symptoms and Solutions, Etpm status problems and solutions

ETPM and ETKMS Troubleshooting

Table 65	ETPM status problems and solutions
Indicator		Explanation and Possible Solutions
Status Unknown		The current status is unknown or questionable. This state can occur if:

	• A policy or a component of a policy has been changed and the
	policy has not been deployed. In this case, the indicator appears
	next to only those policies where changes have been made to the
	policy or its components. Deploy the policies.
	• The application was closed and then restarted. In this case, the
	indicator appears next to all policies. Refresh the status of the
	policies and their components. If the status does not return to a
	green indicator, redeploy the policies.
Pending	ETPM performed an action and is waiting for responses from the
	ETKMSs.
Consistent	ETPM performed an action and the responses from the ETKMSs
	indicate that the PEPs are consistent with the settings in ETPM.
Inconsistent	Deployed policies in a PEP do not match the policies in ETPM or no
	policy is present.
	• Check the Policy view to locate which PEP has the inconsistency
	and redeploy policies
Communication error	A communication error or timeout has occurred with one or more PEPs
	included in the policy.
	• Expand the policy view to locate which PEPs have the error.
	• Check the ETPM application log to find more detailed information on
	the error. If the error occurred on the ETKMS or PEP, check those
	logs for additional information.
	• Check the communication links from ETPM to ETKMS and ETKMS
	to PEP.
	• If the trusted host feature is enabled on a PEP, you must push the
	configuration to the PEP to add the ETKMS to the PEP’s trusted
	host list. To resolve the communication error, push the appliance
	configurations to the PEPs and then redeploy the policy.
Configuration error	A configuration error has been detected in one of the policy
	components.
	• Expand the policy to find the configuration error indicator in one of
	the policy components. Double-click the component to view the
	editor and find the entry with the configuration error. You can mouse
	over the	in the editor to view a message describing the error.

TIP

After you deploy policies, if the indicators are anything other than green, click Refresh Status	before
you take other troubleshooting actions.

Symptoms and Solutions

This section discusses some symptoms that you might encounter while using ETPM. For some of these symptoms, you might want to check the log files to gather more information. For information about working with log files, see “Viewing Log Files” on page 241.

238 EncrypTight User Guide