ETPM and ETKMS Troubleshooting

Table 65

ETPM status problems and solutions

 

 

 

 

Indicator

 

 

Explanation and Possible Solutions

Status Unknown

 

The current status is unknown or questionable. This state can occur if:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• A policy or a component of a policy has been changed and the

 

 

 

 

 

 

 

 

 

 

 

policy has not been deployed. In this case, the indicator appears

 

 

 

 

 

 

 

 

 

 

 

next to only those policies where changes have been made to the

 

 

 

 

 

 

 

 

 

 

 

policy or its components. Deploy the policies.

 

 

 

 

 

 

 

 

 

 

 

• The application was closed and then restarted. In this case, the

 

 

 

 

 

 

 

 

 

 

 

indicator appears next to all policies. Refresh the status of the

 

 

 

 

 

 

 

 

 

 

 

policies and their components. If the status does not return to a

 

 

 

 

 

 

 

 

 

 

 

green indicator, redeploy the policies.

 

 

 

 

 

 

 

 

 

 

 

 

 

Pending

 

 

 

 

 

 

 

 

 

 

ETPM performed an action and is waiting for responses from the

 

 

 

 

 

 

 

 

 

 

 

 

ETKMSs.

 

Consistent

 

 

 

 

 

 

 

 

ETPM performed an action and the responses from the ETKMSs

 

 

 

 

 

 

 

 

 

 

 

 

 

indicate that the PEPs are consistent with the settings in ETPM.

 

 

 

 

 

 

 

 

 

 

 

Inconsistent

 

 

 

 

 

 

Deployed policies in a PEP do not match the policies in ETPM or no

 

 

 

 

 

 

 

 

 

 

 

 

policy is present.

 

 

 

 

 

 

 

 

 

 

 

• Check the Policy view to locate which PEP has the inconsistency

 

 

 

 

 

 

 

 

 

 

 

and redeploy policies

Communication error

 

 

 

A communication error or timeout has occurred with one or more PEPs

 

 

 

 

 

 

 

 

 

 

 

 

 

included in the policy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Expand the policy view to locate which PEPs have the error.

 

 

 

 

 

 

 

 

 

 

 

• Check the ETPM application log to find more detailed information on

 

 

 

 

 

 

 

 

 

 

 

the error. If the error occurred on the ETKMS or PEP, check those

 

 

 

 

 

 

 

 

 

 

 

logs for additional information.

 

 

 

 

 

 

 

 

 

 

 

• Check the communication links from ETPM to ETKMS and ETKMS

 

 

 

 

 

 

 

 

 

 

 

to PEP.

 

 

 

 

 

 

 

 

 

 

 

 

• If the trusted host feature is enabled on a PEP, you must push the

 

 

 

 

 

 

 

 

 

 

 

configuration to the PEP to add the ETKMS to the PEP’s trusted

 

 

 

 

 

 

 

 

 

 

 

host list. To resolve the communication error, push the appliance

 

 

 

 

 

 

 

 

 

 

 

configurations to the PEPs and then redeploy the policy.

Configuration error

 

 

A configuration error has been detected in one of the policy

 

 

 

 

 

 

 

 

 

 

 

 

components.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Expand the policy to find the configuration error indicator in one of

 

 

 

 

 

 

 

 

 

 

 

the policy components. Double-click the component to view the

 

 

 

 

 

 

 

 

 

 

 

editor and find the entry with the configuration error. You can mouse

 

 

 

 

 

 

 

 

 

 

 

over the

 

in the editor to view a message describing the error.

TIP

After you deploy policies, if the indicators are anything other than green, click Refresh Status

before

you take other troubleshooting actions.

 

Symptoms and Solutions

This section discusses some symptoms that you might encounter while using ETPM. For some of these symptoms, you might want to check the log files to gather more information. For information about working with log files, see “Viewing Log Files” on page 241.

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EncrypTight User Guide

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Black Box ET0010A, ET1000A, EncrypTight, ET0100A manual Symptoms and Solutions, Etpm status problems and solutions
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