ETEMS Troubleshooting

Pushing Configurations

Symptom

 

 

Explanation and possible solutions

 

 

New configuration isn’t active on the

• In the Appliances view, select the appliance and refresh its

appliance.

 

 

status.

 

 

 

 

 

• Some configuration changes require an appliance reboot to

 

 

 

take effect. If the appliance status is

 

, reboot the

 

 

 

appliance (Tools > Reboot).

 

 

 

 

 

 

 

 

 

 

• If the ETEMS and appliance configurations are not equal,

 

 

 

compare the configurations (Tools > Compare Config to

 

 

 

Appliance) to determine the differences. Make any

 

 

 

necessary adjustments to synchronize the two

 

 

 

configurations.

 

 

After pushing a configuration to an

• Compare the configurations (Tools > Compare Config to

appliance the ETEMS and appliance

Appliance) to determine the differences.

configurations are

 

.

 

 

 

 

 

 

 

 

 

Can’t push a configuration to an

• Verify appliance reachability (see “Appliance Unreachable”

appliance.

 

 

on page 224).

 

 

Error communicating with the

• The connection between ETEMS and the appliance has

appliance. Read timed out.

timed out. Check the communication timeout setting (Edit >

 

 

 

Preferences) and increase if necessary.

 

 

 

 

 

 

Status Indicators

Symptom

 

 

 

 

 

Explanation and possible solutions

ETEMS and appliance

 

 

 

 

 

• Compare the ETEMS configuration to the appliance (Tools

configurations are not equal

 

.

 

> Compare Config to Appliance). Do one of the following:

 

 

 

 

 

 

 

1) Copy appliance configuration settings to ETEMS or 2)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Push the ETEMS configuration to the appliance.

Appliance requires a reboot

 

.

 

• Some configuration changes require an appliance reboot to

 

 

 

 

 

 

 

take effect (Tools > Reboot).

 

 

 

 

 

 

 

Policies need to be reloaded

 

.

• The policies on the appliance have changed and require a

 

 

 

 

 

 

 

reload to take effect (Tools > Reload Policies).

 

 

 

 

 

 

 

Appliance unmanageable

 

.

• Check for a version incompatibility between the appliance

 

 

 

 

 

 

 

model, software version, and EncrypTight. If you have a

 

 

 

 

 

 

 

version incompatibility, delete the appliance configuration

 

 

 

 

 

 

 

from ETEMS, then reenter it as a New Appliance with a

 

 

 

 

 

 

 

supported configuration. See the EncrypTight Release

 

 

 

 

 

 

 

Notes for a compatibility matrix.

 

 

 

 

 

 

 

• Check the ETEMS log (View > Application Log). If the log

 

 

 

 

 

 

 

message indicates a runtime exception, contact Customer

 

 

 

 

 

 

 

Support.

Status unknown ?

 

 

 

 

 

• ETEMS has not yet queried the appliance status, or

 

 

 

 

 

 

 

ETEMS is unable to communicate with the appliance (see

 

 

 

 

 

 

 

“Appliance Unreachable” on page 224).

Appliance problem

 

.

 

 

 

 

• The appliance is in an error state. See the user

 

 

 

 

 

 

 

documentation for your appliance for troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

information.

 

 

 

 

 

 

 

 

226

EncrypTight User Guide

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Page 225
Image 225
Black Box ET0010A Pushing Configurations, Appliance Tools Reboot, Compare Config to Appliance . Do one of the following
Page 224 Page 226

EncrypTight, ET0100A, ET0010A, ET1000A specifications

The Black Box ET1000A, ET0010A, EncrypTight, and ET0100A are advanced solutions designed for secure data transmission and network management, catering to modern enterprise needs. These tools integrate cutting-edge technologies to enhance connectivity, security, and efficiency within various environments.

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