120 en Troubleshooting |
| DinionHD 720p IP Camera |
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Malfunction | Possible causes | Solution |
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The unit is not | Power failure during | Have the unit checked by |
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operational after a | programming by firmware | Customer Service and |
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firmware upload. | file. | replace if necessary. |
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| Incorrect firmware file. | Enter the IP address of |
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| the unit followed by / |
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| main.htm in your Web |
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| browser and repeat the |
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| upload. |
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Placeholder with a | JVM not installed on your | Install Sun JVM from the |
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red cross instead of | computer or not | product CD. |
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the ActiveX | activated. |
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components. |
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Web browser | Active proxy server in | Create a rule in the local |
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contains empty | network. | computer's proxy |
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fields. |
| settings to exclude local |
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| IP addresses. |
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The POWER LED | Firmware upload failed. | Repeat firmware upload. |
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flashes red. |
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11.3Customer service
If a fault cannot be resolved, please contact your supplier or system integrator, or go directly to Bosch Security Systems Customer Service.
The version numbers of the internal processors can be viewed on a special page. Please note this information before contacting Customer Service.
1.In the address bar of your browser, after the unit IP address, enter: /version
for example: 192.168.0.80/version
2.Write down the information or print out the page.
Bosch Security Systems |
