Bose 3.2.1 GS Series II, 3.2.1 Series II manual Troubleshooting table, Problem What to do

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Troubleshooting

Troubleshooting table

Problem	What to do
System doesn’t do	• Make sure the unit is turned on. Try pressing the remote On-Offbutton and the media
anything		center On-Offbutton.
	• Make sure the power cord is inserted securely into the Acoustimass® module and plugged
		firmly into an operating AC wall outlet.
	• Be sure to select a source (CD/DVD, AM/FM, etc.).
	• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
		nect it. This allows the unit to reset itself. After reconnecting the power cord, wait for the
		message, “BOSE 3•2•1” to appear on the media center display.
Disc won’t eject	• Turn off the unit.
	• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
		nect it. This allows the unit to reset itself.
	• Before powering on, press and hold Eject on the media center.
No sound	•	Increase the volume.
	• Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote con-
		trol to unmute the sound.
	• Make sure the Acoustimass module cable and speaker cable are firmly seated in their
		respective jacks and the multi-pin connector on the other end is firmly seated in the
		Acoustimass module jack.
	•	Check speaker connections.
	• Turn the media center off for 10 seconds, then on again, to restore communication
		between the media center and the speakers.
	• Check the connections for any external audio devices. Be sure to select the correct source
		for the desired input.
	• Be sure the disc is placed correctly, label-side up, in the CD tray.
	• Connect the FM and AM antennas.
	• Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.
		This allows the unit to reset itself.
	• If you are using an optical digital audio connection, make sure that the optical jack is cor-
		rectly assigned in the System menu.
	• Make sure the volume is turned up on the TV.
	• Check input level settings for each connected device in the System menu.

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