Error | Definition of Code | Cause of Problem and Actions Taken to Correct | |
Code | |||
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| Burner is either not lighting or not staying lit during ignition cycle. Check inlet | |
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| gas pressure for minimum pressure on rating label. Can you hear sparking to | |
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| the burner? Check high voltage cable connections. Check inlet gas pressure | |
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| to the gas valve making sure the pressure is within the limits specified on the | |
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| rating label. Check gas valve wire harness for broken wires or shorts. Check | |
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| outlet gas pressure. If 24 volts is present to the terminals at the gas valve, | |
| Maximum Number of | replace gas valve. Check for voltage output to the blue gas valve wires on the | |
62 | control board pins. If during the ignition trial period, there is no voltage present | ||
Retries Detected | |||
| at the control board pin terminals for the blue wires leading to the gas valve, | ||
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| then replace the control board. Replace spark rod if insulator is damaged or | |
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| rod is loose. Check to make sure combustion blower is operating when | |
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| thermostat calls for heat. If blower is not running check for 120 volts to blower | |
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| harness and then at blower pin connections. Replace control, wire harness, or | |
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| blower if defective. Check to make sure vent terminals are clear of debris or | |
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| snow and ice. Make sure the condensate drain flows freely. | |
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| Burner flame is lost during run cycle, then | |
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| Check inlet gas pressure. Is gas pressure dropping below the minimum | |
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| operating pressure on the rating label after the gas valve opens? Is the gas | |
| Maximum Number of | pipe size to the water heater adequate? Check the condition of the burner. | |
63 | Ignition Recycles | Clean or replace as needed. Check the burner flame and observe the | |
| Detected | microamp output on the run cycle. Replace burner if clogged with dirt and | |
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| debris. Replace spark rod or flame sensor if damaged. Check to make sure | |
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| vent terminals are clear of debris or snow and ice. Make sure the condensate | |
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| drain flows freely. | |
64 | Electronics Failure | Replace control board. | |
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| High Water | Water temperature in tank has exceeded 200°F (93°C). Check tank sensor. | |
| Make sure sensor is fully inserted into the well (clip on sensor wire secures | ||
65 | Temperature (Over | ||
sensor in place). Check sensor reading. If not within specifications, replace | |||
| 200°F (93°C)) | ||
| sensor. If sensor and wire harnesses check O.K., replace control board. | ||
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