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Brady 2024, 2034 manual Troubleshooting, The Printer does not print Possible cause and solution

Models: 2034 2024

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5.2Troubleshooting

This section identifies some causes and solutions to specific problems that may effect the Printer.

1)The Printer prints strange characters or garbage instead of the label: Possible cause and solution:

∙The Printer is in the dump mode, perform a reset by pressing and releasing the PAUSE and CANCEL switches simultaneously, or by turning the Printer off and back on again.

∙The Printer is set up for 8 data bits but the host PC is set up for 7 data bits, see Section 2.3.2, (or 3.2 if equipped with optional LCD/Keypad front panel) for instructions.

2)The Printer does not print: Possible cause and solution:

∙The media is incorrectly loaded , (see Section 2.5).

∙The Printhead is incorrectly latched, (see Section 2.5).

∙If the Direct Thermal Mode is selected, make sure that direct thermal media is installed, (see Section 3.1 or 3.2).

∙The Media Sensor is incorrectly adjusted, re-adjust the sensor, (see Section 5.3.2).

∙The Media Sensor may be bad, return the Printer for service.

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54	Maintenance and Adjustments

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Brady 2024, 2034 manual Troubleshooting, The Printer does not print Possible cause and solution

Contents

Bradyprinterä THT Model 2024 and Thermal Transfer Printer User’s GuideLOGO W.H. Brady Co Automatic Indentification Products Part Number Revision D AGENCY COMPLIANCE AND APPROVALS IMPORTANT SAFETY INSTRUCTIONS CONTENTS Using Your PrinterIntroduction Getting StartedMaintenance and Adjustments Printing LabelsAppendix A Appendix BIntroduction 1.0 IntroductionFigure 1-1 Overall View Figure 1-2 Mechanism Detail 1.1 Technical Specifications ResolutionPrint Technology Print SpeedAdditional Options OperatingLCD/Keypad DRAM1.2 Standard Ribbon Sizes 1.3 Label/Tag Media Specifications Figure 1-3 Media DimensionsTable 1-1 Media Specifications DescriptionGetting Started 2.0 Introduction2.1 Unpacking 2.2 Checking the AC Power Requirements 2.2.1 Selecting 230 VAC Operation Figure 2-1 Selecting 230 VAC2.3 Connecting the Printer Figure 2-2 Rear Printer Connections2.3.1 Interfacing to the Printer Table 2-1 Interface Cable Applications Null Modem MXM“PC” DB25P to Printer “PC” DB9P to Printer2.3.2 Dip Switch Settings Table 2-2 Communications Dip Switch Settings2.4 Memory Cartridges Figure 2-3 Installation of a Memory Cartridge2.5 Media Loading Figure 2-4 Media AccessFigure 2-5a Media Installation 3 core Figure 2-5b Media Installation 2.5.1 Using the Optional Internal Rewind Figure 2-6 Installing the Arc Plate for Internal rewindFigure 2-7 Installing Media with Internal Rewind Option 2.5.2 Using the Peel and Present Option Figure 2-8 Using the Peel and Present OptionFigure 2-9 Installing Media using Peel and Present Option 2.6 Ribbon Installation and Removal Ribbon InstallationFigure 2-10 Ribbon Installation Figure 2-11 Ribbon Installation showing J-hook Ribbon Removal Figure 2-12 Selecting Ribbon On Thermal TransferUsing Your Printer 3.0 Introduction3.1 Front Control Panel Figure 3-1 Front Panelon position. This Switch is not present on the LCD/Keypad Front Panel Optionpotentiometer is not present on the LCD/Keypad Front Panel Option3.1.1 Optional LCD/Keypad Front Panel Figure 3-2 Optional LCD/Keypad Front Panel3.2 Using the Optional LCD/Keypad Front Panel SHIFTENTER Basic Function BASIC FUNCTION COMM SETUPBASIC FUNCTION LABEL PRESET BASIC FUNCTION PRINT METHODAdvanced Setup BASIC FUNCTION TOF ADJUSTADVANCED SETUP COUNTERS ADVANCED SETUP DATE/TIMEADVANCED SETUP SYSTEM OPTIONS ADVANCED SETUP OPERATIONADVANCED SETUP COMMUNICATIONS 28 SELECTIONSADVANCED SETUP MAINTENANCE ADVANCED SETUP MODULESInitiates test see Self-Test, Section Power On Self-Test 3.3 Self-TestFigure 3-3 Self-Test Plugs 3.3.1 Test Label Examples Figure 3-4 Configuration Test LabelStreaks in test label indicate a dirty or faulty Printhead See Chapter 3 for cleaning and replacementGood test label indicates Printhead is operating normally Figure 3-5 Printhead Test Label3.3.2 Configuration Test Label Table 3-1 Internal Dip Switch SettingsTemp − this reading is the feedback voltage of the printhead thermistor. At power up or in an idle condition, this value should be in the range of 060 to 065. A reading of 175 is high and could 3.3.3 Character Dump Mode Figure 3-5 ASCII Character Dump Label3.4 Factory Default Setup 3.5 Fuse ReplacementFigure 3-6 Fuse Replacement Using Your Printer Printing Labels 4.0 Introduction4.1 Programming Commands Table 4-2 Immediate CommandsTable 4-1 Attention Getters Table 4-3 System Level Commands CharDescription FormatTable 4-3 System Level Commands Continued CharDescription FormatTable 4-4 Label Formatting Commands DescriptionFormat nnnnTable 4-4 Label Formatting Commands Continued DescriptionFormat +piiTable 4-5 Special Label Formatting Commands Table 4-6 Bitmapped Font Loading Commands4.2 Programming Example 4.3 Printing Bar Codes10K OHM 1/4 WATT Figure 4-1 Sample LabelField DESCRIPTIONFigure 4-2 Example line Figure 4-3 Example line 4.4 Printing Lines and Boxes Maintenance and Adjustments 5.1 Printer Maintenance schedules5.0 Introduction 5.1.1 Cleaning the Printhead Figure 5-1 Cleaning the Printhead Maintenance and Adjustments5.2 Troubleshooting 2 The Printer does not print Possible cause and solution4 Uneven printing or print too light Possible cause and solution 5 Poor print quality Possible cause and solution3 The media slips or does not properly advance 5.2.1 Optional LCD/Keypad Front Panel Alarms Alarm DescriptionLCD Display PROM FAULT5.3 Mechanical Adjustments Alarm DescriptionCUTTER FAULT RIB SAVER FAULT5.3.1 Media Width Adjustment Figure 5-2 Media Width Adjustment5.3.2 Media Sensor Adjustment Figure 5-3 Media Sensor Adjustment5.3.3 Printhead Replacement RemovalFigure 5-4 Configuration Test Label Replacement Figure 5-5 Printhead RemovalMaintenance and Adjustments Appendix A ASCII Control Code Chart CharChar CharNOTE For the hardware handshake XON/XOFF commands XON = DC1XOFF = DC3 ASCII Control Code ChartChar CharAppendix B Available Fonts and Bar Codes B.1 Human-Readable Fonts Font Matrix SizesCharac. Per Inch Font0 - Identifies a 96-character alphanumeric font 6 - Identifies a 62-character 7 - Identifies a font that prints OCRalphanumeric uppercase font A, sizeBar Code Fonts Table B-3 Valid Bar Code Font ASCII CharactersFont Bar CodeAppendix B Barcode O Appendix BBarcode S Barcode T Barcode z Appendix BError Codes Appendix CLower case “c” Lower case eAppendix C Support Services Appendix DHow to reach us Technical Support Service via TelephoneW.H. Brady Company Customer Service Form Complete this form before requesting technical assistanceSerial Number Model Number Address City State, Zip Phone Contact Hours available for return callProduct Service and Support Programs Appendix D Appendix E Warranty Information Brady Limited Warranty Statement Bradyprinter THT Model PrinterThermal Printhead Warranty Service Procedures General Warranty ProvisionsLimitation of Liability Appendix E