5.2Troubleshooting
This section identifies some causes and solutions to specific problems that may effect the Printer.
1)The Printer prints strange characters or garbage instead of the label: Possible cause and solution:
∙The Printer is in the dump mode, perform a reset by pressing and releasing the PAUSE and CANCEL switches simultaneously, or by turning the Printer off and back on again.
∙The Printer is set up for 8 data bits but the host PC is set up for 7 data bits, see Section 2.3.2, (or 3.2 if equipped with optional LCD/Keypad front panel) for instructions.
2)The Printer does not print: Possible cause and solution:
∙The media is incorrectly loaded , (see Section 2.5).
∙The Printhead is incorrectly latched, (see Section 2.5).
∙If the Direct Thermal Mode is selected, make sure that direct thermal media is installed, (see Section 3.1 or 3.2).
∙The Media Sensor is incorrectly adjusted,
∙The Media Sensor may be bad, return the Printer for service.
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54 | Maintenance and Adjustments |
