Manuals / Brady / Computer Equipment / Printer

Brady 2034, 2024 manual Appendix D, Support Services, How to reach us, Technical Support

Models: 2034 2024

1 89

Download 89 pages 6.73 Kb

Page 81

♦Appendix D

Support Services

How to reach us

For questions relating to the mechanical operation of Brady equipment you already own, contact the Brady Technical Solution Center at 1-800-643- 8766, (fax) 414-358-6767, or by E-mail at bradyts@execpt.com.

Technical Support

Sometime during the life of your Brady equipment you may find yourself in need of technical assistance. We provide fully-trained specialist to answer any questions that you may have.

Technical Support Service via Telephone

Before you call: Misunderstanding instructions or omitting a step are the most common sources of error. Please consult the manual and use the Table of Contents and Appendixes for help.

Be Prepared: Only with ALL of the information requested can we give you accurate and fast assistance. Also, you should be able to answer the following questions when you call:

∙Does the Printer perform all the Self-Test functions properly?

∙Does the Printer work properly with some equipment but not with others?

∙Are the cables the same? Were the configuration settings changed?

∙Is the problem limited to one label, or does it occur on all of the labels.

The Technical Solution Center is available Monday − Friday, 7:00 a.m. to 7:00 p.m. CST, at 1-800-643-8766.

For technical support service in Europe, please call your local Brady agency or distributor. You can also contact the Brady Technical Center in Belgium at 32/ (0)52/45.79.94.

Technical Support via E-Mail or Fax

If you prefer to seek assistance in writing, please E-mail or fax a detailed description of your problem to the E-Mail address or fax number shown below. We recommend using the included customer service form that is on page E-2. Enclose any sample printouts that might illustrate the problem.

FAX: (414) 358-6767 or E-Mail: bradyts@execpc.com

_______________________________________________________________________

Appendix D

D-1

Image 81

Brady 2034, 2024 manual Appendix D, Support Services, How to reach us, Technical Support Service via Telephone

Contents

Bradyprinterä THT Model 2024 and Thermal Transfer Printer User’s GuideLOGO W.H. Brady Co Automatic Indentification Products Part Number Revision D AGENCY COMPLIANCE AND APPROVALS IMPORTANT SAFETY INSTRUCTIONS Using Your Printer CONTENTSIntroduction Getting StartedPrinting Labels Maintenance and AdjustmentsAppendix A Appendix BIntroduction 1.0 IntroductionFigure 1-1 Overall View Figure 1-2 Mechanism Detail Resolution 1.1 Technical SpecificationsPrint Technology Print SpeedOperating Additional OptionsLCD/Keypad DRAM1.2 Standard Ribbon Sizes Figure 1-3 Media Dimensions 1.3 Label/Tag Media SpecificationsTable 1-1 Media Specifications DescriptionGetting Started 2.0 Introduction2.1 Unpacking 2.2 Checking the AC Power Requirements Figure 2-1 Selecting 230 VAC 2.2.1 Selecting 230 VAC OperationFigure 2-2 Rear Printer Connections 2.3 Connecting the Printer2.3.1 Interfacing to the Printer Null Modem MXM Table 2-1 Interface Cable Applications“PC” DB25P to Printer “PC” DB9P to PrinterTable 2-2 Communications Dip Switch Settings 2.3.2 Dip Switch SettingsFigure 2-3 Installation of a Memory Cartridge 2.4 Memory CartridgesFigure 2-4 Media Access 2.5 Media LoadingFigure 2-5a Media Installation 3 core Figure 2-5b Media Installation Figure 2-6 Installing the Arc Plate for Internal rewind 2.5.1 Using the Optional Internal RewindFigure 2-7 Installing Media with Internal Rewind Option Figure 2-8 Using the Peel and Present Option 2.5.2 Using the Peel and Present OptionFigure 2-9 Installing Media using Peel and Present Option 2.6 Ribbon Installation and Removal Ribbon InstallationFigure 2-10 Ribbon Installation Figure 2-11 Ribbon Installation showing J-hook Figure 2-12 Selecting Ribbon On Thermal Transfer Ribbon Removal3.0 Introduction Using Your Printer3.1 Front Control Panel Figure 3-1 Front PanelLCD/Keypad Front Panel Option on position. This Switch is not present on thepotentiometer is not present on the LCD/Keypad Front Panel OptionFigure 3-2 Optional LCD/Keypad Front Panel 3.1.1 Optional LCD/Keypad Front Panel3.2 Using the Optional LCD/Keypad Front Panel SHIFTENTER BASIC FUNCTION COMM SETUP Basic FunctionBASIC FUNCTION LABEL PRESET BASIC FUNCTION PRINT METHODBASIC FUNCTION TOF ADJUST Advanced SetupADVANCED SETUP COUNTERS ADVANCED SETUP DATE/TIMEADVANCED SETUP OPERATION ADVANCED SETUP SYSTEM OPTIONSADVANCED SETUP COMMUNICATIONS 28 SELECTIONSADVANCED SETUP MAINTENANCE ADVANCED SETUP MODULESInitiates test see Self-Test, Section Power On Self-Test 3.3 Self-TestFigure 3-3 Self-Test Plugs Figure 3-4 Configuration Test Label 3.3.1 Test Label ExamplesSee Chapter 3 for cleaning and replacement Streaks in test label indicate a dirty or faulty PrintheadGood test label indicates Printhead is operating normally Figure 3-5 Printhead Test LabelTable 3-1 Internal Dip Switch Settings 3.3.2 Configuration Test LabelTemp − this reading is the feedback voltage of the printhead thermistor. At power up or in an idle condition, this value should be in the range of 060 to 065. A reading of 175 is high and could Figure 3-5 ASCII Character Dump Label 3.3.3 Character Dump Mode3.4 Factory Default Setup 3.5 Fuse ReplacementFigure 3-6 Fuse Replacement Using Your Printer 4.0 Introduction Printing Labels4.1 Programming Commands Table 4-2 Immediate CommandsTable 4-1 Attention Getters Char Table 4-3 System Level CommandsDescription FormatChar Table 4-3 System Level Commands ContinuedDescription FormatDescription Table 4-4 Label Formatting CommandsFormat nnnnDescription Table 4-4 Label Formatting Commands ContinuedFormat +piiTable 4-6 Bitmapped Font Loading Commands Table 4-5 Special Label Formatting Commands4.3 Printing Bar Codes 4.2 Programming Example10K OHM 1/4 WATT Figure 4-1 Sample LabelField DESCRIPTIONFigure 4-2 Example line Figure 4-3 Example line 4.4 Printing Lines and Boxes Maintenance and Adjustments 5.1 Printer Maintenance schedules5.0 Introduction 5.1.1 Cleaning the Printhead Maintenance and Adjustments Figure 5-1 Cleaning the Printhead2 The Printer does not print Possible cause and solution 5.2 Troubleshooting4 Uneven printing or print too light Possible cause and solution 5 Poor print quality Possible cause and solution3 The media slips or does not properly advance Alarm Description 5.2.1 Optional LCD/Keypad Front Panel AlarmsLCD Display PROM FAULTAlarm Description 5.3 Mechanical AdjustmentsCUTTER FAULT RIB SAVER FAULTFigure 5-2 Media Width Adjustment 5.3.1 Media Width AdjustmentFigure 5-3 Media Sensor Adjustment 5.3.2 Media Sensor Adjustment5.3.3 Printhead Replacement RemovalFigure 5-4 Configuration Test Label Figure 5-5 Printhead Removal ReplacementMaintenance and Adjustments Char Appendix A ASCII Control Code ChartChar CharASCII Control Code Chart NOTE For the hardware handshake XON/XOFF commands XON = DC1XOFF = DC3Char CharAppendix B Available Fonts and Bar Codes Font Matrix Sizes B.1 Human-Readable FontsCharac. Per Inch Font0 - Identifies a 96-character alphanumeric font 7 - Identifies a font that prints OCR 6 - Identifies a 62-characteralphanumeric uppercase font A, sizeTable B-3 Valid Bar Code Font ASCII Characters Bar Code FontsFont Bar CodeAppendix B Appendix B Barcode OAppendix B Barcode S Barcode T Barcode zAppendix C Error CodesLower case “c” Lower case eAppendix C Appendix D Support ServicesHow to reach us Technical Support Service via TelephoneComplete this form before requesting technical assistance W.H. Brady Company Customer Service FormSerial Number Model Number Address City State, Zip Phone Contact Hours available for return callProduct Service and Support Programs Appendix D Appendix E Warranty Information Brady Limited Warranty Statement Bradyprinter THT Model PrinterThermal Printhead General Warranty Provisions Warranty Service ProceduresLimitation of Liability Appendix E