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Brady 2024, 2034 manual Warranty Service Procedures, General Warranty Provisions

Models: 2034 2024

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Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to Brady at: 6555 Good Hope Road, Milwaukee, WI 53223. An RMA (Return Material Authorization) number must be issued before the product can be returned. To open an RMA please call Brady's customer service department at 1-800-537-8791. Please include your RMA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed description of the problem(s), and examples when possible with the defective unit. Brady shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Brady shall be subject to Brady's confirmation that such product meets Brady's warranty. In the event of a defect covered by its warranty, Brady will return the repaired or replaced product to the Purchaser at Brady's cost.

With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.

General Warranty Provisions

Brady makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software.

SOFTWARE IS LICENSED ON AN 'AS IS' BASIS WITHOUT WARRANTY.

EXCEPT AND TO THE EXTENT EXPRESSLY PROVIDED HEREIN, AND IN LIEU OF ALL OTHER WARRANTIES, THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Brady's products.

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E-2	Appendix E

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Brady 2024, 2034 manual Warranty Service Procedures, General Warranty Provisions

Contents

LOGO W.H. Brady Co Automatic Indentification Products Bradyprinterä THT Model 2024 and Thermal Transfer PrinterUser’s Guide Part Number Revision D AGENCY COMPLIANCE AND APPROVALS IMPORTANT SAFETY INSTRUCTIONS Introduction CONTENTSUsing Your Printer Getting StartedAppendix A Maintenance and AdjustmentsPrinting Labels Appendix BFigure 1-1 Overall View Introduction1.0 Introduction Figure 1-2 Mechanism Detail Print Technology 1.1 Technical SpecificationsResolution Print SpeedLCD/Keypad Additional OptionsOperating DRAM1.2 Standard Ribbon Sizes Table 1-1 Media Specifications 1.3 Label/Tag Media SpecificationsFigure 1-3 Media Dimensions Description2.1 Unpacking Getting Started2.0 Introduction 2.2 Checking the AC Power Requirements 2.2.1 Selecting 230 VAC Operation Figure 2-1 Selecting 230 VAC2.3 Connecting the Printer Figure 2-2 Rear Printer Connections2.3.1 Interfacing to the Printer “PC” DB25P to Printer Table 2-1 Interface Cable ApplicationsNull Modem MXM “PC” DB9P to Printer2.3.2 Dip Switch Settings Table 2-2 Communications Dip Switch Settings2.4 Memory Cartridges Figure 2-3 Installation of a Memory Cartridge2.5 Media Loading Figure 2-4 Media AccessFigure 2-5a Media Installation 3 core Figure 2-5b Media Installation 2.5.1 Using the Optional Internal Rewind Figure 2-6 Installing the Arc Plate for Internal rewindFigure 2-7 Installing Media with Internal Rewind Option 2.5.2 Using the Peel and Present Option Figure 2-8 Using the Peel and Present OptionFigure 2-9 Installing Media using Peel and Present Option Figure 2-10 Ribbon Installation 2.6 Ribbon Installation and RemovalRibbon Installation Figure 2-11 Ribbon Installation showing J-hook Ribbon Removal Figure 2-12 Selecting Ribbon On Thermal Transfer3.1 Front Control Panel Using Your Printer3.0 Introduction Figure 3-1 Front Panelpotentiometer is not present on the LCD/Keypad on position. This Switch is not present on theLCD/Keypad Front Panel Option Front Panel Option3.1.1 Optional LCD/Keypad Front Panel Figure 3-2 Optional LCD/Keypad Front PanelENTER 3.2 Using the Optional LCD/Keypad Front PanelSHIFT BASIC FUNCTION LABEL PRESET Basic FunctionBASIC FUNCTION COMM SETUP BASIC FUNCTION PRINT METHODADVANCED SETUP COUNTERS Advanced SetupBASIC FUNCTION TOF ADJUST ADVANCED SETUP DATE/TIMEADVANCED SETUP COMMUNICATIONS ADVANCED SETUP SYSTEM OPTIONSADVANCED SETUP OPERATION 28 SELECTIONSInitiates test see Self-Test, Section ADVANCED SETUP MAINTENANCEADVANCED SETUP MODULES Figure 3-3 Self-Test Plugs Power On Self-Test3.3 Self-Test 3.3.1 Test Label Examples Figure 3-4 Configuration Test LabelGood test label indicates Printhead is operating normally Streaks in test label indicate a dirty or faulty PrintheadSee Chapter 3 for cleaning and replacement Figure 3-5 Printhead Test Label3.3.2 Configuration Test Label Table 3-1 Internal Dip Switch SettingsTemp − this reading is the feedback voltage of the printhead thermistor. At power up or in an idle condition, this value should be in the range of 060 to 065. A reading of 175 is high and could 3.3.3 Character Dump Mode Figure 3-5 ASCII Character Dump LabelFigure 3-6 Fuse Replacement 3.4 Factory Default Setup3.5 Fuse Replacement Using Your Printer Printing Labels 4.0 IntroductionTable 4-1 Attention Getters 4.1 Programming CommandsTable 4-2 Immediate Commands Description Table 4-3 System Level CommandsChar FormatDescription Table 4-3 System Level Commands ContinuedChar FormatFormat Table 4-4 Label Formatting CommandsDescription nnnnFormat Table 4-4 Label Formatting Commands ContinuedDescription +piiTable 4-5 Special Label Formatting Commands Table 4-6 Bitmapped Font Loading Commands10K OHM 1/4 WATT 4.2 Programming Example4.3 Printing Bar Codes Figure 4-1 Sample LabelFigure 4-2 Example line Figure 4-3 Example line FieldDESCRIPTION 4.4 Printing Lines and Boxes 5.0 Introduction Maintenance and Adjustments5.1 Printer Maintenance schedules 5.1.1 Cleaning the Printhead Figure 5-1 Cleaning the Printhead Maintenance and Adjustments5.2 Troubleshooting 2 The Printer does not print Possible cause and solution3 The media slips or does not properly advance 4 Uneven printing or print too light Possible cause and solution5 Poor print quality Possible cause and solution LCD Display 5.2.1 Optional LCD/Keypad Front Panel AlarmsAlarm Description PROM FAULTCUTTER FAULT 5.3 Mechanical AdjustmentsAlarm Description RIB SAVER FAULT5.3.1 Media Width Adjustment Figure 5-2 Media Width Adjustment5.3.2 Media Sensor Adjustment Figure 5-3 Media Sensor AdjustmentFigure 5-4 Configuration Test Label 5.3.3 Printhead ReplacementRemoval Replacement Figure 5-5 Printhead RemovalMaintenance and Adjustments Char Appendix A ASCII Control Code ChartChar CharChar NOTE For the hardware handshake XON/XOFF commands XON = DC1XOFF = DC3ASCII Control Code Chart CharAppendix B Available Fonts and Bar Codes Charac. Per Inch B.1 Human-Readable FontsFont Matrix Sizes Font0 - Identifies a 96-character alphanumeric font alphanumeric uppercase font 6 - Identifies a 62-character7 - Identifies a font that prints OCR A, sizeFont Bar Code FontsTable B-3 Valid Bar Code Font ASCII Characters Bar CodeAppendix B Barcode O Appendix BBarcode S Barcode T Barcode z Appendix BLower case “c” Error CodesAppendix C Lower case eAppendix C How to reach us Support ServicesAppendix D Technical Support Service via TelephoneSerial Number Model Number W.H. Brady Company Customer Service FormComplete this form before requesting technical assistance Address City State, Zip Phone Contact Hours available for return callProduct Service and Support Programs Appendix D Thermal Printhead Appendix E Warranty InformationBrady Limited Warranty Statement Bradyprinter THT Model Printer Warranty Service Procedures General Warranty ProvisionsLimitation of Liability Appendix E