Troubleshooting

Error messages (continued)

Error message

Cause

Action

 

 

DIMM Error

The DIMM is not installed

Turn off the machine and remove the DIMM.

 

 

 

correctly.

Confirm the DIMM meets the required

 

 

 

 

 

 

 

The DIMM is broken.

specifications. (For details, see SO-DIMM types

 

 

 

The DIMM does not meet the

on page 86.)

 

 

 

 

 

 

 

required specifications.

Re-install the DIMM correctly. Wait a few seconds,

 

 

 

 

and then turn it on again.

 

 

 

 

If this error message appears again, replace the

 

 

 

 

DIMM with a new one. (See Installing extra

 

 

 

 

memory on page 87.)

 

 

 

 

 

 

 

Drum Error

The corona wire on the drum unit

Clean the corona wires. (See Cleaning the corona

 

 

 

needs to be cleaned.

wires on page 121.)

 

 

 

 

 

 

6

Duplex Disabled

The back cover of the machine is

Close the back cover of the machine.

 

<The second line of the

not closed completely.

 

 

 

 

 

 

 

LCD>

 

 

 

 

Close the Back

 

 

 

 

Cover of the

 

 

 

 

machine.

 

 

 

 

 

 

 

 

 

Duplex Disabled

Although the size of paper in the

Make sure the paper tray contains only the size of

 

 

<The second line of the

paper tray matches the paper size

paper you select in either the control panel or printer

 

 

that was selected from the control

driver, then press Go.

 

 

LCD>

 

 

panel or printer driver, the machine

 

 

 

Load XX paper and

 

 

 

has stopped printing when it

 

 

 

press Go.

 

 

 

encountered an additional, different

 

 

 

 

 

 

 

 

size of paper in the tray. The LCD is

 

 

 

 

telling you to load only the selected

 

 

 

 

paper size.

 

 

 

 

 

 

 

 

 

The paper tray was pulled out

Re-install the paper tray and press Go.

 

 

 

before the machine completed

 

 

 

 

printing on both sides of the paper.

 

 

 

 

 

 

 

 

Fuser Error

The temperature of the fuser unit

Turn the power switch off, wait a few seconds and

 

 

 

does not rise to a specified

then turn it on again. Leave the machine for 15

 

 

 

temperature within the specified

minutes with the power on.

 

 

 

time.

 

 

 

 

 

 

 

 

 

The fuser unit is too hot.

 

 

 

 

 

 

 

 

Jam XXX

The paper is jammed in the area

Carefully pull out the jammed paper from the area

 

 

 

shown on the LCD.

shown in Paper jams and how to clear them

 

 

 

 

on page 146.

 

 

 

 

 

 

 

Low Temperature

The room temperature is too low for

Increase the room temperature to allow the machine

 

 

 

the machine to operate.

to operate.

 

 

 

 

 

 

 

No Belt Unit

The belt unit is not installed

Re-install the belt unit. (See Belt unit on page 106.)

 

 

 

correctly.

 

 

 

 

 

 

 

 

No Drum Unit

The drum unit is not installed

Re-install the drum unit. (See Drum unit

 

 

 

correctly.

on page 101.)

 

 

 

 

 

 

 

 

 

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