Troubleshooting

Other problems

For Macintosh with USB

Problem

Recommendation

 

The machine does not appear

Make sure the machine is powered on and that there are no error messages on

 

in Printer Setup Utility (Mac

 

the LCD.

 

OS X 10.4.11) or Print & Fax in

Make sure that the USB interface cable is connected directly to the Macintosh

 

System Preferences (Mac

 

and that it is connected to the USB port of the machine.

 

OS X 10.5.x and 10.6.x).

 

 

Make sure the printer driver is installed correctly.

 

 

 

 

 

 

 

Unable to print from the

Make sure that the supplied Macintosh printer driver is installed in the Hard Disk

 

application.

 

and that it is chosen with Printer Setup Utility (Mac OS X 10.4.11) or Print &

6

 

 

Fax in System Preferences (Mac OS X 10.5.x and 10.6.x).

BR-Script 3

 

 

 

 

 

 

 

Problem

 

Recommendation

 

The print speed slows down.

 

Add optional memory. (See Installing extra memory on page 87.)

 

 

 

 

 

The machine cannot print EPS

 

You need the following settings to print EPS data:

 

data that includes binary.

 

a For Windows® 7 and Windows Server® 2008 R2: Click the Start button and

 

 

 

 

 

 

Devices and Printers.

 

 

 

For Windows Vista®: Click Start button, Control Panel,

 

 

 

Hardware and Sound, and then Printers.

 

 

 

For Windows® XP and Windows Server® 2003/2008: Click Start button,

 

 

 

and select Printers and Faxes.

 

 

 

For Windows® 2000: Click Start button, and select Settings and then

 

 

 

Printers.

 

 

 

b For Windows® 7 and Windows Server® 2008 R2: Right-click the Brother

 

 

 

HL-4570CDW (HL-4150CDN) Series icon and select Brother

 

 

 

HL-4570CDW (HL-4150CDN) BR-Script3.

 

 

 

For Windows® 2000, Windows® XP, Windows Vista® and

 

 

 

Windows Server® 2003/2008: Right-click the

 

 

 

Brother HL-4570CDW (HL-4150CDN) BR-Script3 icon and select

 

 

 

Properties.

 

 

 

c From the Device Settings tab, choose TBCP (Tagged binary

 

 

 

communication protocol) in Output Protocol.

 

 

 

 

 

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