Troubleshooting

Examples of poor print quality

Recommendation

Toner scatter or toner stain

Check the machine’s environment. Conditions such as high humidity and high

 

 

 

 

 

temperatures may cause this print quality problem.

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Identify the color causing the problem and put in a new toner cartridge. (See

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

 

 

 

 

 

 

Replacing the toner cartridges on page 97.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To identify the color of the toner cartridge, visit us at

 

 

 

 

 

http://solutions.brother.com/ to view our FAQs and troubleshooting tips.

 

 

 

 

 

If the problem continues, put in a new drum unit. (See Replacing the drum unit

 

 

 

 

 

on page 102.)

 

 

 

 

 

 

The color of your printouts is not

Make sure toner save mode is off in the control panel or the printer driver.

what you expected

Perform the calibration. (See Color Calibration on page 83.)

 

 

 

 

 

Adjust the color by using the custom setting in the driver and by using the

control panel. Colors the machine can print and colors you see on a monitor

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are different. The machine may not be able to reproduce the colors on your

 

monitor. (See Color Correction on page 80.)

 

 

If colors appear in the printed gray areas, make sure there is a check in the

 

Improve Gray Color check box of the printer driver. See

 

Improve Gray Color in Settings Dialog on page 32 (For Windows® printer

 

driver), Advanced options on page 45 (For Windows® BR-Script printer

 

driver) or Print Settings on page 54 (For Macintosh printer driver).

 

If shaded areas look dull, remove the check from the Improve Gray Color

 

check box of the printer driver.

 

If a printed black graphic is too light, choose Enhance Black Printing mode

 

in the printer driver. See Enhance Black Printing in Settings Dialog

 

on page 32 (For Windows® printer driver), Advanced options on page 45 (For

 

Windows® BR-Script printer driver) or Print Settings on page 54 (For

 

Macintosh printer driver).

 

Identify the color causing the problem and put in a new toner cartridge. (See

 

Replacing the toner cartridges on page 97.)

 

Put in a new drum unit. (See Replacing the drum unit on page 102.)

 

 

All one color

Put in a new drum unit. (See Replacing the drum unit on page 102.)

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