Troubleshooting
Paper jams and how to clear them
If paper jams inside the machine, the machine will stop. One of the following LCD messages will appear to tell you where to find the jammed paper.
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5
1
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| 4 |
3 | 6 |
Jam MP Tray (1)
Paper jam in the MP tray. (See page 147.)
Jam Tray 1 (2)
Paper jam in the standard paper tray (Tray 1). (See page 147.)
Jam Tray 2 (3)
Paper jam in the lower tray (Tray 2). (See page 147.)
Jam Duplex (4)
Paper jam underneath the standard paper tray (Tray 1) or in the fuser unit. (See page 150.)
Jam Rear (5)
Paper jam where the paper comes out of the machine. (See page 153.)
Jam Inside (6)
Paper jam inside the machine. (See page 156.)
If the error message still appears on the LCD after you remove the jammed paper, there may be more paper jammed somewhere else. Check the machine thoroughly.
Note
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.
146