| Troubleshooting |
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Paper handling difficulties |
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Difficulties | Suggestions |
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The machine does not feed paper. | If there is no paper, load a new stack of paper into the paper tray. |
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The LCD shows No Paper or a | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
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Paper Jam message. | you should straighten it. Sometimes it is helpful to remove the paper, turn the |
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| stack over and put it back into the paper tray. |
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| Reduce the amount of paper in the paper tray, and then try again. |
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| Make sure that manual feed mode is not chosen in the printer driver. |
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| Clean the paper |
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| If the LCD shows the Paper Jam message and you still have a problem, see |
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The machine does not feed paper | Make sure that MP tray is chosen in the printer driver. |
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from the MP tray. | Fan the paper well and put it back in the tray firmly. |
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How do I print on envelopes? | You can load envelopes in the MP tray. Your application must be set up to print |
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| the envelope size you are using. This is usually done in the Page Setup or |
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| Document Setup menu of your application. (See your application’s manual for |
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| more information.) |
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What paper can I use? | You can use thin paper, plain paper, thick paper, bond paper, recycled paper, |
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| glossy paper, envelopes and labels that are made for laser machines. (For details, |
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There is a paper jam. | Clear the jammed paper. (See Error and maintenance messages on page 80.) | ||
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Print quality difficulties |
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Difficulties | Suggestions |
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Printed pages are curled. | Low quality thin or thick paper or not printing on the recommended side of the |
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| paper could cause this problem. Try turning over the stack of paper in the |
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| paper tray. |
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| Make sure that you choose the Paper Type that suits the print media type you |
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| are using. (See Acceptable paper and other print media on page 20.) |
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Printed pages are smeared. | The Paper Type setting may be incorrect for the type of print media you are using, |
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| or the print media may be too thick or have a rough surface. (See Acceptable |
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| paper and other print media on page 20 and Basic tab in the Software User's |
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| Guide.) |
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Printouts are too light. | If this problem occurs when making copies, set Toner Save mode to Off in |
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| the machine menu settings. (See Toner Save in Chapter 1 of the Advanced |
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| User's Guide) |
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| Set Toner Save mode to Off in the Advanced tab in the printer driver. (See |
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| Advanced tab in the Software User's Guide.) |
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| In the Basic tab of the printer driver, click the Settings button and check the |
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| Enhance Black Printing check box. |
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