Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

No Paper

The machine is out of paper or

Do one of the following:

 

 

paper is not correctly loaded in

Refill the paper in the paper tray.

 

 

the paper tray.

 

 

Remove the paper and load it again.

 

 

 

 

 

 

If the problem is not resolved, the paper

 

 

 

pick-up roller may need to be cleaned.

 

 

 

Clean the paper pick-up roller. (See

 

 

 

Cleaning the paper pick-up rollers

 

 

 

on page 76.)

 

 

 

 

 

No Permission

You have attempted to print in

Contact your administrator to check your

 

 

colour using a Secure Function

Secure Function Lock Settings.

 

 

Lock ID that is restricted to mono

 

 

 

printing only. The print job will be

 

 

 

cancelled.

 

 

 

 

 

 

No Toner

The toner cartridge for the colour

Pull out the drum unit. Take out the toner

 

 

indicated on the LCD is not

cartridge for the colour indicated on the LCD,

 

 

installed correctly.

and then put it back into the drum unit.

 

 

 

 

 

No Tray

The paper tray indicated on the

Re-install the paper tray that is indicated on

 

 

LCD is not installed properly.

the LCD.

 

 

 

 

 

No Waste Toner

The waste toner box is not

Re-install the waste toner box. (See

 

 

installed properly.

Replacing the waste toner box on page 53.)

B

 

 

 

Not Available

The attempted function is

Contact your administrator to check your

 

restricted by Secure Function

Secure Function Lock Settings.

 

 

Lock 2.0.

 

 

 

 

 

 

Out of Memory

The machine’s memory is full.

Do one of the following:

 

 

 

Press Mono Start or Colour Start to

 

 

 

copy the scanned pages. (Copy

 

 

 

operation in progress)

 

 

 

Press Stop/Exit and wait until the other

 

 

 

operations in progress finish, and then try

 

 

 

again.

 

 

 

Reduce print resolution. (See

 

 

 

Advanced tab in the Software User's

 

 

 

Guide.)

 

 

 

Add optional memory. (See Memory

 

 

 

board in Appendix B of the Advanced

 

 

 

User's Guide.)

 

 

 

 

 

Print Unable XX

The machine has a mechanical

Do one of the following:

 

(XX = Error Code)

problem.

Turn the power switch off, wait a few

 

 

 

 

 

minutes, and then turn it on again.

 

 

 

If the problem continues, call your

 

 

 

Brother dealer.

 

 

 

 

 

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