Error Message

Cause

Action

Duplex Disabled

The back of the machine is not

Close the back cover of the machine.

Close the Back

closed completely.

 

 

 

Cover of the

 

 

machine.

 

 

 

 

 

Duplex Disabled

Although the size of paper in the

Make sure the paper tray contains only the

Reload paper,

paper tray matches the paper

size of paper you select in either the control

size that was selected from the

panel or printer driver, then press

then press Start.

control panel or printer driver, the

Mono Start or Colour Start.

 

machine has stopped printing

 

 

when it encountered an

 

 

additional, different size of paper

 

 

in the tray.

 

 

 

 

 

The paper tray was pulled out

Re-install the paper tray and press

 

before the machine completed

Mono Start or Colour Start.

 

printing on both sides of the

 

 

paper.

 

 

 

 

EL Error

The machine has a mechanical

Open the front cover and close it again.

 

problem.

 

 

 

 

Fuser Error

The temperature of the fuser unit

Turn the power switch off, wait a few

 

does not rise to a specified

seconds, and then turn it on again. Leave the

 

temperature within the specified

machine for 15 minutes with the power on.

 

time.

 

 

 

 

 

The fuser unit is too hot.

 

 

 

 

Init Unable XX

The machine has a mechanical

Turn the power switch off, and then turn

(XX = Error Code)

problem.

it on again.

 

If the problem continues, call your

 

 

 

 

Brother dealer.

 

 

 

Jam Duplex

The paper is jammed underneath

(See Paper is jammed underneath paper

 

Paper Tray 1.

tray 1 on page 96.)

 

 

 

Jam Inside

The paper is jammed inside the

(See Paper is jammed inside the machine

 

machine.

on page 92.)

 

 

 

Jam MP Tray

The paper is jammed in the MP

(See Paper is jammed in the MP tray

 

tray of the machine.

on page 88.)

 

 

 

Jam Rear

The paper is jammed in the back

(See Paper is jammed at the back of the

 

of the machine.

machine on page 90.)

 

 

 

Jam Tray 1

The paper is jammed in the paper

(See Paper is jammed in the Paper Tray 1 or

Jam Tray 2

tray of the machine.

Tray 2 on page 89.)

 

 

 

 

 

Limit Exceeded

The printing limit set by Secure

Contact your administrator to check your

 

Function Lock 2.0 was reached.

Secure Function Lock Settings.

 

 

 

Low Temperature

The room temperature is too low

Increase the room temperature to allow the

 

for the machine to operate.

machine to operate.

 

 

 

No Belt Unit

The belt unit is not installed

Re-install the belt unit. (See Replacing the

 

correctly.

belt unit on page 48.)

 

 

 

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