Troubleshooting

 

 

 

 

 

Error Message

Cause

Action

 

Cooling Down

The temperature of the drum unit

Make sure that you can hear the fan in the

 

Wait for a while

or toner cartridge is too hot. The

machine spinning and that the exhaust outlet

 

machine will pause its current

is not blocked by something.

 

 

 

 

print job and go into cooling down

If the fan is spinning, remove any obstacles

 

 

mode. During the cooling down

 

 

that surround the exhaust outlet, and then

 

 

mode, you will hear the cooling

 

 

leave the machine turned on but do not use

 

 

fan running while the LCD shows

 

 

it for several minutes.

 

 

Cooling Down, and Wait for

 

 

If the fan is not spinning, disconnect the

 

 

a while.

 

 

 

machine from the power for several minutes,

 

 

 

then reconnect it.

 

 

 

 

 

Cover is Open

The front cover is not completely

Close the front cover of the machine.

 

 

closed.

 

 

 

 

 

 

Cover is Open

The ADF cover is not completely

Close the ADF cover of the machine.

 

 

closed.

 

 

 

 

 

 

 

The ADF is open while loading a

Close the ADF cover of the machine, then

 

 

document.

press Stop/Exit.

 

 

 

 

 

Cover is Open

The fuser cover is not completely

Close the fuser cover of the machine.

 

 

closed or paper was jammed in

Make sure paper is not jammed inside

 

 

the back of the machine when

 

 

the back of the machine, and then close

B

 

you turned on the power.

 

the fuser cover and press Mono Start or

 

 

Colour Start.

 

DIMM Error

The DIMM is not installed

Turn off the machine and remove the

 

 

correctly.

DIMM.

 

 

The DIMM is broken.

Confirm the DIMM meets the required

 

 

The DIMM does not meet the

specifications. (See Memory board in

 

 

Appendix B of the Advanced User's

 

 

required specifications.

 

 

Guide.)

 

 

 

 

 

 

Re-install the DIMM correctly. Wait a few

 

 

 

seconds, and then turn it on again.

 

 

 

If this error message appears again,

 

 

 

replace the DIMM with a new one. (See

 

 

 

Installing extra memory in Appendix B of

 

 

 

the Advanced User's Guide.)

 

 

 

 

 

Document Jam

The document was not inserted

See Document is jammed in the top of the

 

 

or fed correctly, or the document

ADF unit on page 86 or Using the automatic

 

 

scanned from the ADF was too

document feeder (ADF) on page 25.

 

 

long.

 

 

 

 

 

 

Drum Error

The corona wire on the drum unit

Clean the corona wire on the drum unit. (See

 

 

needs to be cleaned.

Cleaning the corona wires on page 66.)

 

 

 

 

 

Drum Stop

It is time to replace the drum unit.

Replace the drum unit. (See Replacing the

 

 

 

drum unit on page 42.)

 

 

 

 

 

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