B Troubleshooting
Error and maintenance messages
As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.
You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
Error Message | Cause | Action |
Access Denied | The function you want to use is | Contact your administrator to check your |
| restricted by Secure Function | Secure Function Lock Settings. |
| Lock. |
|
Calibrate | Calibration failed. | Press Mono Start or Colour Start and try it |
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| again. |
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| Turn off the machine. Wait a few |
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| seconds, then turn it on again. |
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| Put in a new drum unit. (See Replacing |
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| the drum unit on page 42.) |
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| Put in a new belt unit. (See Replacing the |
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| |
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| Put in a new waste toner box. (See |
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| |
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| on page 53.) |
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| If the problem continues, call your |
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| Brother dealer. |
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Cartridge Error 1 | The toner cartridge is not installed | Pull out the drum unit and remove the toner |
Put the Black (K) | correctly. | cartridge for the colour that is indicated on |
| the LCD, then | |
Toner Cartridge |
| drum unit. Put the drum unit back into the |
back in. |
| machine again. |
1 The toner cartridge |
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|
colour with the |
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|
problem is shown in |
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the message. |
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Condensation | One of the issues that can cause | Leave switched ON. Fully open the front |
| this error is that condensation | cover. Wait 30 minutes, switch OFF and |
| may form inside the machine after | close cover, then switch ON. If this does not |
| a room temperature change. | clear the error, call your Brother dealer. |
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