Troubleshooting

I cannot complete the wireless network setup configuration. (continued)

Question

Interface

Solution

 

Are your security settings

wireless

Confirm the security settings using the Wireless Setup Helper utility. For

 

(SSID/Network Key)

 

more information and to download the utility, see the Downloads page for

 

correct?

 

your model at http://solutions.brother.com/.

 

 

 

Reconfirm and choose the correct security settings.

 

 

 

• The manufacturer's name or model no. of the WLAN access

 

 

 

point/router may be used as the default security settings.

 

 

 

• See the instructions supplied with your WLAN access point/router for

 

 

 

information on how to find the security settings.

 

 

 

• Ask the manufacturer of your WLAN access point/router or ask your

 

 

 

Internet provider or network administrator.

 

 

 

For information on what the SSID and Network Key are, see SSID,

 

 

 

Network Key and channels in the Network Glossary.

 

 

 

 

 

Are you using MAC address

wireless

Confirm that the MAC address of the Brother machine is allowed in the filter.

 

filtering?

 

You can find the MAC address from Brother machine's control panel. (See

 

 

 

Function table and default factory settings on page 41.)

 

 

 

 

 

Is your WLAN access

wireless

You should input the correct SSID name or Network Key by hand.

 

point/router in stealth

 

Check the SSID name or the Network Key in the instructions supplied

 

mode? (not broadcasting

 

 

 

with your WLAN access point/router and reconfigure the wireless

 

the SSID)

 

9

 

network setup. (For more information, see Configuring your machine

 

 

 

 

when the SSID is not broadcast on page 23.)

 

 

 

 

 

The Brother machine is not found on the network during the MFL-Pro Suite installation.

 

 

 

 

 

Question

Interface

Solution

 

Is your computer connected

wired/

Make sure that your computer is connected to a network e.g. a LAN

 

to the network?

wireless

environment or internet services. For further support on your network

 

 

 

problems, please contact your network administrator.

 

 

 

 

 

Is your machine connected

wired/

Print the Network Configuration Report and check that

 

to the network and does it

wireless

Ethernet Link Status or Wireless Link Status is Link OK. See Printing

 

have a valid IP address?

 

the Network Configuration Report on page 39.

 

 

 

If the report shows Link DOWN (wired) or Failed To Associate (wireless),

 

 

 

ask your network administrator whether your IP address is valid or not.

 

 

 

 

 

Are you using security

wired/

Choose to search for the Brother machine again on the installer dialog.

 

software?

wireless

Allow access when the alert message of the security software appears

 

 

 

 

 

 

during the MFL-Pro Suite installation.

 

 

 

For more information about security software, see I'm using security

 

 

 

software. on page 79.

 

 

 

 

 

Are you using a mobile

wireless

The privacy separator on your mobile Wi-Fi router may be enabled. Confirm

 

Wi-Fi router?

 

that the privacy separator is disabled.

 

 

 

 

 

Is your Brother machine

wireless

Place your Brother machine within about 3.3 feet (1 meter) from the WLAN

 

placed too far from the

 

access point/router when you configure the wireless network settings.

 

WLAN access point/router?

 

 

 

 

 

 

 

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