Troubleshooting

The Brother machine cannot print or scan over the network.

The Brother machine is not found on the network even after successful installation. (continued)

Question

Interface

Solution

Are you connecting the

wireless

Print the WLAN Report to confirm the state of a wireless connection. (For

Brother machine to the

 

how to print, see Printing the WLAN Report on page 40.)

network using wireless

 

If the printed WLAN report shows the connection failed, check the error

capabilities?

 

 

code on the printed report.

 

 

 

 

See Quick Setup Guide: Troubleshooting

 

 

See The Brother machine is not found on the network during the

 

 

MFL-Pro Suite installation. on page 76.

 

 

 

I have checked and tried all

wired/

Uninstall the MFL-Pro Suite and reinstall it.

of above, however the

wireless

 

Brother machine does not

 

 

print/scan. Is there anything

 

 

else I can do?

 

 

 

 

 

I'm using security software.

Question

Interface

Solution

 

 

 

Did you choose to accept

wired/

If you did not choose to accept the security alert dialog, the firewall function

 

the security alert dialog

wireless

of your security software may be rejecting access. Some security software

 

during the MFL-Pro Suite or

 

might block access without showing a security alert dialog. To allow access,

9

BRAdmin Light installation

 

see the instructions of your security software or ask the manufacturer.

 

 

or when using the

 

 

 

 

 

printing/scanning features?

 

 

 

 

 

 

 

 

 

I want to know the

wired/

The following port numbers are used for Brother network features:

 

necessary port number for

wireless

Network scanning 1 i Port number 54925 / Protocol UDP

 

the security software

 

 

 

 

 

 

 

settings.

 

PC-FAX RX

1

i Port number 54926 / Protocol UDP

 

 

 

 

 

 

 

Network scanning/printing 1, PC-FAX RX 1, Remote Setup 1

 

 

 

i Port number 137 and 161 / Protocol UDP

 

 

 

BRAdmin Light 1 i Port number 161 / Protocol UDP

 

 

 

1 Windows® only.

 

 

 

 

For details on how to open the port, see the instructions of the security

 

 

 

software or ask the manufacturer.

 

 

 

 

 

 

 

I want to check my network devices are working properly.

Question

Interface

Solution

Is your Brother machine,

wired/

Make sure you have confirmed all instructions in Make sure that the

access point/router or

wireless

following items are configured before reading this chapter. on page 75.

network hub turned on?

 

 

 

 

 

Where can I find the Brother

wired/

Printing the Network Configuration Report. See Printing the Network

machine's network settings,

wireless

Configuration Report on page 39.

such as IP address?

 

 

 

 

 

 

 

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