Brother FAX-3800 If You Are Having Difficulty with Your FAX/MFC, Printing and Receiving Faxes

If You Are Having Difficulty with Your FAX/MFC

If you think there is a problem with your FAX/MFC, make a copy first. If the copy looks good, the problem is probably not your FAX/MFC. Check the table below and follow the troubleshooting tips.

DIFFICULTY	SUGGESTIONS
Printing and Receiving Faxes
Condensed print and	If your copy looks good, you probably had a bad
horizontal streaks; top	connection, with static or interference on the phone
and bottom of sentences	line. If the copy looks bad, clean the scanner area.
are cut off.	If there is still a problem, call Brother Customer
	Service at:
	1-800-284-4329 (in USA) or 1-800-853-6660 (in
	Canada) or 1-514-685-6464 (in Montreal).
Vertical streaks; black	Sometimes you may see vertical streaks/black lines
lines appear on the faxes	on the faxes you receive. Either your FAX/MFC’s
you receive.	primary corona wire for printing may be dirty, or
	the sending party’s fax scanner may be dirty. Clean
	your primary corona wire (see pages 13-18),or ask
	the sender to make a copy to see if the problem is
	with the sending machine.
	Try receiving from another fax machine.
	If the problem continues, call Brother Customer
	Service at:
	1-800-284-4329 (in USA) or 1-800-853-6660 (in
	Canada) or 1-514-685-6464 (in Montreal).
The FAX/MFC “hears”	If your FAX/MFC is set to Easy Receive ON, it is
voice as CNG tone.	more sensitive to sounds. Your FAX/MFC may
	mistakenly interpret certain voices or music on the
	line as a calling fax machine and respond with fax
	receiving tones. Deactivate the fax by pressing #51
	if you are at an extension phone or press Stop/Exit
	if you are at the FAX/MFC or an external phone.
	Try avoiding this problem by turning Easy Receive
	to OFF. (See Easy Receive, page 5-3)
Horizontal streaks; lines	You may get a fax with horizontal streaks or with
are missing.	missing lines. Usually this is caused by a poor telephone
	connection. Ask the other party to send the fax again.
Received faxes appear	If the received data is divided and printed on two
as split or blank pages.	pages or if you get an additional blank page, your
	Paper Size setting may not be correct for the paper
	you are using (see page 4-1). If you are using the fixed
	reduction feature, check to see if the reduction ratio is
	suitable for the real paper. (See page 11-3)

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 7