If You Are Having Difficulty with Your FAX/MFC

If you think there is a problem with your FAX/MFC, make a copy first. If the copy looks good, the problem is probably not your FAX/MFC. Check the table below and follow the troubleshooting tips.

DIFFICULTY

SUGGESTIONS

Printing and Receiving Faxes

 

 

Condensed print and

If your copy looks good, you probably had a bad

horizontal streaks; top

connection, with static or interference on the phone

and bottom of sentences

line. If the copy looks bad, clean the scanner area.

are cut off.

If there is still a problem, call Brother Customer

 

Service at:

 

1-800-284-4329 (in USA) or 1-800-853-6660 (in

 

Canada) or 1-514-685-6464 (in Montreal).

 

 

Vertical streaks; black

Sometimes you may see vertical streaks/black lines

lines appear on the faxes

on the faxes you receive. Either your FAX/MFC’s

you receive.

primary corona wire for printing may be dirty, or

 

the sending party’s fax scanner may be dirty. Clean

 

your primary corona wire (see pages 13-18),or ask

 

the sender to make a copy to see if the problem is

 

with the sending machine.

 

Try receiving from another fax machine.

 

If the problem continues, call Brother Customer

 

Service at:

 

1-800-284-4329 (in USA) or 1-800-853-6660 (in

 

Canada) or 1-514-685-6464 (in Montreal).

 

 

The FAX/MFC “hears”

If your FAX/MFC is set to Easy Receive ON, it is

voice as CNG tone.

more sensitive to sounds. Your FAX/MFC may

 

mistakenly interpret certain voices or music on the

 

line as a calling fax machine and respond with fax

 

receiving tones. Deactivate the fax by pressing #51

 

if you are at an extension phone or press Stop/Exit

 

if you are at the FAX/MFC or an external phone.

 

Try avoiding this problem by turning Easy Receive

 

to OFF. (See Easy Receive, page 5-3)

 

 

Horizontal streaks; lines

You may get a fax with horizontal streaks or with

are missing.

missing lines. Usually this is caused by a poor telephone

 

connection. Ask the other party to send the fax again.

 

 

Received faxes appear

If the received data is divided and printed on two

as split or blank pages.

pages or if you get an additional blank page, your

 

Paper Size setting may not be correct for the paper

 

you are using (see page 4-1). If you are using the fixed

 

reduction feature, check to see if the reduction ratio is

 

suitable for the real paper. (See page 11-3)

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 7

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Brother FAX-3800, FAX-2900 owner manual If You Are Having Difficulty with Your FAX/MFC, Printing and Receiving Faxes
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FAX-2900, FAX-3800 specifications

The Brother FAX-3800 and FAX-2900 are efficient and reliable fax machines designed for small to medium-sized offices. Both models offer a range of features that cater to modern communication needs, ensuring that businesses can send and receive documents promptly and effectively.

The Brother FAX-3800 is a high-performance fax machine, known for its robust functionality. It boasts a speed of up to 33.6 Kbps, allowing for quick transmissions, typically around 2 seconds per page. This feature is crucial for organizations that require fast communication. The FAX-3800 also integrates a 50-sheet automatic document feeder (ADF), enabling users to send multiple pages without manual intervention. Its memory capacity of up to 400 pages ensures that documents are stored safely should there be any power interruptions during transmission.

On the other hand, the Brother FAX-2900, while slightly less advanced, is still a powerful tool for any office. It shares many features with the FAX-3800 but is designed for users who may not need the high-end capabilities. The FAX-2900 also functions with a 33.6 Kbps modem, offering similar transmission times. With a 20-sheet ADF and a memory capacity of up to 250 pages, it handles regular faxing tasks efficiently, making it suitable for smaller businesses.

Both models support a variety of transmission features, such as broadcasting to multiple recipients, which is especially helpful for sending the same document to various clients or partners. They are also equipped with a reliable thermal transfer printing technology, ensuring clear and professional outputs with each fax sent or received.

Furthermore, the incorporation of a Caller ID feature allows users to identify incoming fax calls, preventing missed communications. Both machines are user-friendly, featuring intuitive control panels that facilitate easy operation, even for those unfamiliar with fax technology.

In summary, the Brother FAX-3800 and FAX-2900 are exemplary fax machines for businesses looking for dependability and speed in communication. With their robust features, advanced technologies, and ease of use, they help streamline document handling and ensure efficient connectivity in the fast-paced business environment. Whether you opt for the high-end capabilities of the FAX-3800 or the practical functionality of the FAX-2900, Brother provides reliable solutions for all your faxing needs.
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