Manuals / Brother / Computer Equipment / Fax Machine

Brother FAX-3800 Brother Numbers, Brother fax-back system, Frequently Asked Questions FAQs

Models: FAX-2900 FAX-3800

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Brother Numbers

IMPORTANT

For technical and operational assistance, you must call the country where you purchased the FAX/MFC. Calls must be made from within that country.

Brother fax-back system

Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve difficulty with your FAX/MFC using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects.

In USA:	1-800-521-2846
In Canada:	1-800-681-9838
	1-514-685-5381 (within Montreal)

(USA Only) The Brother fax-back system number has been preprogrammed on One Touch key 1 (for FAX-2800/2900/3800) and Speed Dial #01 (for MFC-4800).

Frequently Asked Questions (FAQs)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/ Multi-Function Center needs. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the “Solutions” section to learn how to get the most from your Brother product. Visit us at:

http://solutions.brother.com

You can check here for Brother Printer Driver updates.

For Customer Service

In USA:	1-800-284-4329	(voice)
	1-908-575-8790 (fax)
	1-800-284-3238	(TTY service for the hearing-impaired)
In Canada:	1-800-853-6660	(voice)
	1-514-685-4898 (fax)
	1-514-685-6464	(voice) (within Montreal)

Dealers/Service Centers (USA Only)

For the name of a Brother authorized dealer or service center, call 1-800-284-4357.

Service Centers (Canada Only)

For service center addresses in Canada, call 1-800-853-6660.

B R O T H E R N U M B E R S

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Brother FAX-3800, FAX-2900 Brother Numbers, Brother fax-back system, Frequently Asked Questions FAQs, For Customer Service

Contents

FAX-2800 FAX-2900 FAX-3800 MFC-4800 If You Need to Call Customer Service Brother fax-back system Frequently Asked Questions FAQsFor Customer Service Brother NumbersDescription Ordering Accessories and SuppliesCompilation and Publication Notice For USA and CanadaExchange Service Limitations For Canada Only Press Fax Start Sending a Cover Quick Reference GuideSending Faxes Automatic TransmissionStoring Numbers Telephone OperationMaking Copies To View On-Line Documentation For Windows Users To View On-Line Documentation For Macintosh UsersClick On-Line Documentation T p / / s o l u t i o n s . b r o t h e r . c o m Table of Contents Initial Setup Setup ReceiveOn-Screen Programming Setup Send Auto Dial Numbers and Dialing Options Telephone ServicesRemote Fax Options Printing ReportsMaking Copies Troubleshooting and Routine Maintenance 13-1 Glossary SpecificationsImportant Information 12-1 Index Remote Retrieval Access Card Conventions Used in this Manual Using This Manual1Introduction Finding InformationTest Sheet Procedure and Product Registration For USA Only FAX-2800 Copy KeysNavigation Keys Fax KeysMFC-4800 Control Panel Overview Scan KeysPrint Key Hold Custom Features About Fax MachinesFax Tones and Handshake ECM Error Correction Mode N T R O D U C T I O N 2Assembly and Connections Packing ListMake sure you have the following items Choosing a Location No ! no ! noInstalling the Drum Unit Assembly With Toner Cartridge AssemblyS S E M B L Y a N D C O N N E C T I O N S Setting Up the FAX/MFC For legal paper Loading Paper Acceptable PaperPaper Type Paper Size Cut Sheet Envelopes Paper Capacity of Multi-purpose Sheet FeederConnecting an External Telephone Connecting an External Telephone Answering Device TADSequence Connections YES ! TADYour FAX/MFC will work best on a dedicated line Special Line ConsiderationsOutgoing Message OGM on External TAD Roll-Over Phone LinesConverting Telephone Wall Outlets Multi-Line Connections PBX If You Are Installing the FAX/MFC to Work with a PBXCustom Features on Your Phone Line Alternating Displays 3On-Screen ProgrammingUser-Friendly Programming Menu Selection TableNavigation Keys Select & SET General Setup FAX CopyTo access the menu, press Menu/Set General Auto Main Menu Submenu Options Descriptions Selections Descriptions Selections Remote Print Getting Started 4Initial SetupSetting the Paper Size Setting the Date and TimeName Setting the Station IDStation ID FAX TELRepeating Letters Special Characters and SymbolsInserting Spaces Making CorrectionsSetting the Ring Volume Setting the Beeper VolumeSetting the Speaker Volume Setting the Handset Volume Choosing the Handset Volume For Volume AmplifyHandset PERMANENT? Setting Volume AmplifyVolume Amplify Memory StorageToner Save Sleep ModeSetting Tone/Pulse Dialing Mode For Canada Only Turning On Automatic Daylight Savings TimeBasic Receiving Operations 5Setup ReceiveChoosing the Receive Mode How it works When to use itSetting the Ring Delay Ring DelayTo Select or Change Your Receive Mode Ring TIME20 SEC Setting the F/T Ring Time For FAX/TEL Mode OnlyEasy Receive T Ring TimeAuto Reduction Setting the Print DensityPrinting a Reduced Incoming Fax Auto Reduction Easy ReceiveRemote Code Remote ACT.ON? FAX RECEIVE*51 TEL ANSWER#51 For FAX/TEL Mode OnlyAdvanced Receiving Operations Operation from Extension TelephonesE T U P R E C E I V E Canceling a Scheduled Job Remaining JobsPress Fax Start 6Setup Send Using the ADF Automatic Document FeederBefore You Begin Page Real Time TX Real Time TransmissionCanceling a Job While Scanning the Original Canceling a Job in MemoryChecking Job Status Contrast Fax ResolutionFAX Resolution Basic Sending OperationsCoverpage MSG Composing Electronic CoverComment OFF Please Call Urgent Confidential User DefinedPress Fax Start Always Send a Cover Coverpg SetupAdvanced Sending Operations Overseas ModeOverseas Mode Using a Printed CoverDOC Delayed TimerDelayed Timer Delayed FAXPolled TX Delayed Batch TransmissionSetting Up Polled Transmit Batch TXONE-TOUCH Dial Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Storing One Touch Dial Numbers For FAX Models OnlyStoring Speed Dial Numbers Setting Up Groups for Broadcasting Press Speed Dial or ONE-TOUCH KEYPress Speed Dial SPEED-DIAL? # Then press or One Touch Dialing For FAX Models Only Speed DialingAccess Codes and Credit Card Numbers Broadcasting Page What Does Your Telephone Company’s Distinctive Ring Do? 8Telephone ServicesCustom Features Distinctive RingBefore You Choose the Ring Pattern to Register Do You Have Voice Mail?Caller ID DistinctiveRegistering the Distinctive Ring Pattern Printing Caller ID List Call Waiting Caller IDCaller ID Viewing Caller ID ListCallManage For USA Only Disclaimer Customer SupportProgramming Your Pager Number 9Remote Fax OptionsFax Forwarding/Paging Programming a Fax Forwarding NumberFAX Storage Setting Fax StorageBackup Print PIN#Page Remote Commands Operation Details Remote CommandsChanging the Fax Forwarding Number Transmission FAX/MFC Settings and Activity10 10Printing Reports Customizing the Transmission Verification ReportUsing the Reports Key Setting the Fax Activity Report IntervalTo Print a Report Making Multiple Copies Using the FAX/MFC as a Copier11 11Making Copies Making a Single CopyOUT of Memory Temporary Copy SettingsCopying with Multiple Settings Out of Memory MessageEnlarge/Reduce Selecting a Fixed RatioOriginal is Paper Recommended Size of… Size is… Ratio is… Using the Options Key Copy Mode Type of OriginalCopy Contrast Special Copy Options Changing the Default Copy Settings Copy ModePress Menu/Set Press Stop/Exit Standard Telephone and FCC Notices 12 12Important InformationLaser Safety FDA RegulationsManufactured Responsible Brother International Corporation Party International Energy Star Compliance Statement Industry Canada Compliance StatementImportant Safety Instructions P O R T a N T I N F O R M a T I O N Trademarks Fax Start 13 13Troubleshooting and Routine MaintenanceTroubleshooting Error MessagesMontreal WhileNo Response Paper JAM HOT Paper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet FeederPrinting and Receiving Faxes If You Are Having Difficulty with Your FAX/MFCSending Faxes Phone Line or ConnectionsHandling Incoming Calls Waiting SignalSoftware Difficulties For MFC-4800 Only General Printing DifficultiesMemory when Windows Setup Printing DifficultiesWhite Spots Copy Quality DifficultiesPrint Quality Difficulties White Stripes or Faint lmagesBlurred WhiteExample of Regular MarksPacking and Shipping the FAX/MFC Close the carton and tape it shut Cleaning the Document Scanner Routine MaintenanceCleaning the Printer Cleaning the Drum Unit Replacing the Toner Cartridge Gently turn Used Toner Cartridge New Toner Aluminum Bag Machine Close the top cover Replacing the Drum Unit Replacing the Toner Cartridge, Do not remove the clear plastic starter sheet New Drum Unit Toner Glossary Page Page Page Fax Product DescriptionPrinter For FAX-2900, FAX-3800, MFC-4800 Only Electrical and Environment Computer Requirements For FAX-2900, FAX-3800, MFC-4800 OnlyUSB Universal Serial Bus Interface Parallel InterfaceIndex OUT of Memory FAX only FAX/TEL Manual Two-Line Phone System Fold Remote Retrieval Access CardChanging Remote Retrieval Access Code For Canada Only Equipment Attachment LimitationsVisit us on the World Wide Web