13 13Troubleshooting and Routine Maintenance

Troubleshooting

IMPORTANT

For technical and operational assistance, you must call the country where you purchased the printer. Calls must be made from within that country.

Error Messages

You may occasionally encounter a difficulty with your FAX/MFC or telephone line. If this happens, your FAX/MFC often identifies the problem and displays an error message. The list below explains the most common error messages.

You can correct most problems yourself. If you need additional help, call the Brother fax-back system at

In USA:

1-800-521-2846

 

In Canada:

1-800-681-9838

 

 

1-514-685-5381 (in Montreal)

 

 

 

ERROR MESSAGE

CAUSE

ACTION

CHANGE DRUM

The drum unit is near the

Use the drum unit until

SOON

end of its life.

you have a print quality

 

 

problem, then replace the

 

 

drum unit with a new one.

 

 

 

CHECK PAPER

The FAX/MFC is out of

Refill the paper or

 

paper or paper is not

remove the paper and

 

properly loaded in the

load it again and then

 

multi-purpose sheet feeder.

press Fax Start.

 

 

 

CHECK PAPER

Your Paper Size setting

Change either paper in

SIZE

may not be set correctly

multipurpose sheet feeder

 

for the paper you are

or change paper size

 

using (see pages 4-1).

setting, and then press

 

 

Fax Start.

 

 

 

COMM. ERROR

A poor quality phone

Try the call again.

 

line caused

 

 

communications error.

 

 

 

 

CONNECTION

You tried to poll a fax

Verify the other party’s

FAIL

machine that is not in

polling setup.

 

Polled Waiting mode.

 

 

 

 

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 1

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Brother FAX-3800, FAX-2900 owner manual 13 13Troubleshooting and Routine Maintenance, Error Messages, Fax Start

FAX-2900, FAX-3800 specifications

The Brother FAX-3800 and FAX-2900 are efficient and reliable fax machines designed for small to medium-sized offices. Both models offer a range of features that cater to modern communication needs, ensuring that businesses can send and receive documents promptly and effectively.

The Brother FAX-3800 is a high-performance fax machine, known for its robust functionality. It boasts a speed of up to 33.6 Kbps, allowing for quick transmissions, typically around 2 seconds per page. This feature is crucial for organizations that require fast communication. The FAX-3800 also integrates a 50-sheet automatic document feeder (ADF), enabling users to send multiple pages without manual intervention. Its memory capacity of up to 400 pages ensures that documents are stored safely should there be any power interruptions during transmission.

On the other hand, the Brother FAX-2900, while slightly less advanced, is still a powerful tool for any office. It shares many features with the FAX-3800 but is designed for users who may not need the high-end capabilities. The FAX-2900 also functions with a 33.6 Kbps modem, offering similar transmission times. With a 20-sheet ADF and a memory capacity of up to 250 pages, it handles regular faxing tasks efficiently, making it suitable for smaller businesses.

Both models support a variety of transmission features, such as broadcasting to multiple recipients, which is especially helpful for sending the same document to various clients or partners. They are also equipped with a reliable thermal transfer printing technology, ensuring clear and professional outputs with each fax sent or received.

Furthermore, the incorporation of a Caller ID feature allows users to identify incoming fax calls, preventing missed communications. Both machines are user-friendly, featuring intuitive control panels that facilitate easy operation, even for those unfamiliar with fax technology.

In summary, the Brother FAX-3800 and FAX-2900 are exemplary fax machines for businesses looking for dependability and speed in communication. With their robust features, advanced technologies, and ease of use, they help streamline document handling and ensure efficient connectivity in the fast-paced business environment. Whether you opt for the high-end capabilities of the FAX-3800 or the practical functionality of the FAX-2900, Brother provides reliable solutions for all your faxing needs.