18 Troubleshooting and Maintenance

Error Messages

You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order.

ERROR MESSAGE

CAUSE

ACTION

 

 

 

 

 

CHANGE DRUM SOON

The drum unit is near the end of its

If you have a print quality

 

 

 

 

life.

problem, replace the drum unit

 

 

 

with a new one.

 

 

 

 

 

CHANGE TONER

If the display shows CHANGE

Order a new toner cartridge now.

 

 

 

 

TONER, you can still print. But the

 

 

 

 

 

toner is depleted and the machine is

 

 

 

 

 

telling you that the toner will soon

 

 

 

 

 

run out.

 

 

 

 

 

 

 

 

CHECK DOCUMENT

Documents were not inserted or fed

Do not pull paper out until you see

 

 

 

 

properly or document was too long.

Document Jam, page 121.

 

 

 

 

 

CHECK DRUM UNIT

Drum unit is not installed.

Reinstall the drum unit.

 

 

 

 

 

 

 

CHECK PAPER

The machine is out of paper or paper

Refill the paper or remove the

 

 

 

 

is not properly loaded in the Multi-

paper and load it again and then

 

 

purpose Sheet Feeder.

press Fax Start.

 

 

 

 

 

CHECK PAPER SIZE

Paper Size is improper for fax

Load A4 paper in multi-purpose

 

 

 

 

receiving.

sheet feeder, and then press

 

 

 

Fax Start.

 

 

 

 

 

COMM.ERROR

A poor quality phone line caused

Try the call again.

 

 

 

 

communications error.

 

 

 

 

 

 

 

 

CONNECTION FAIL

You tried to poll a fax machine that is

Verify the other party’s polling

 

 

 

 

not in Polled Waiting mode.

setup.

 

 

 

 

 

COOLING DOWN

The temperature of the drum unit or

You must wait and allow the

 

 

 

WAIT FOR A WHILE

toner cartridge is too hot. The

machine to resume printing when

 

 

machine will pause its current print

it is ready.

 

 

job and go into cooling down mode.

 

 

 

 

 

 

 

 

MAINTENANCE

 

During the cooling down mode, you

 

 

 

 

 

 

 

 

 

will hear the cooling fan running

 

 

 

 

 

while the display on the machine

 

 

 

 

 

shows COOLING DOWN and

 

 

 

 

 

WAIT FOR A WHILE.

 

 

 

 

COVER OPEN

The top cover was not completely

Open, then close, the cover.

 

 

 

 

closed.

 

 

 

 

 

 

 

 

DISCONNECTED

The other party or other party’s fax

Try to re-transmit or call the other

 

 

 

 

machine terminated the call.

party to see what happened.

 

 

 

 

 

MACHINE ERROR XX

Machine has a mechanical problem.

Unplug the machine.

 

 

 

 

 

Then contact your Brother dealer

 

 

 

for service.

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting and Maintenance 119